Exclusive photos for GSMA in the state of Sinaloa, Mexico on fishing and agriculture and the use of mobile phones for marketing their products

State of the Industry Report on Mobile Financial Services

With our State of the Industry Report on Mobile Financial Services now in its sixth year, this special 2016 edition is an opportunity to reflect on the incredible progress made over the last decade. While mobile money has been around for more than 10 years, few would dispute that the 2007 launch of M-Pesa in Kenya first demonstrated the potential of mobile technology to transform access to financial services in emerging markets. The following wave of investment and innovation has overturned traditional ideas about financial services and has had a profound effect on the lives of hundreds of millions of people.

Progress has been incredible. In 2016 there are now 277 live services across 92 markets, including two-thirds of low- and middle-income countries. Registered accounts grew nearly six-fold in the last five years to more than half a billion in 2016, helped by a growing network of mobile money agents. In 2016, there were more than 4.3 million registered agent outlets, of which 2.3 million were active on a monthly basis; thirty countries now have ten times more active agents than bank branches, bringing mobile money within reach of millions of unbanked households.

This report is based on data collected through the annual Global Adoption Survey. Read more in the full report and watch the video below on the power of mobile money.


2015 Report

2014 Report

2013 Report

2012 Report

2011 Report