Mobile Connect makes headway with launch of cross-border pilot

December 3, 2015


Tomas Jakimavicius, Senior Policy Manager, Government & Regulatory Affairs, GSMA

European trial makes Mobile Connect the first private-sector cross-border public service authentication solution compatible with European Union eIdentification and Trust Services (eIDAS) Regulation

Throughout the next few weeks, Mobile Connect will be trialled in two EU Member States, establishing proof-of-concept for cross-border authentication to e-Government services. The pilot, launched on November 16, will demonstrate how Mobile Connect can be used to identify an EU-citizen of one Member State in order to gain access to a public service of another. Mobile Connect offers a simple way of achieving pan-European federation of cross-border services for the EU governments compatible with the eIDAS regulation, whilst enabling growth in digital public services nationally.

The trial is taking place between Spain Catalunia and Finland, and will enable customers of participating Spanish operators, to log-in to a Finnish eGovernment service, and on the Catalunia side the log-in through a digital identity validator granting access to a complete public services portfolio. The customer experience is the same in both countries: After the customer presses the Mobile Connect button and enters their mobile number on the discover page, a PIN request appears on their mobile phone. By entering the correct PIN, the user’s identity is confirmed and the customer is logged-in to the eGovernment online service.

The pilot is the result of collaboration between organisations seeking to accelerate the uptake of trusted and secure digital authentication in response to the eIDAS Regulation. The Regulation aims to enhance trust in electronic transactions in the EU internal market by providing a common foundation for secure electronic interaction between citizens, businesses and public authorities, thereby increasing the effectiveness of online services in the EU. The GSMA with major operators, Orange Spain, Telefonica, TeliaSonera, and Vodafone Spain are supporting the trial, as well as Gemalto, Mobile World Capital, the Catalonia Regional Government, the Finnish Ministry of Finance and Finnish Population Registration Centre.

Hear from the participants in the trial on their experience with Mobile Connect:

“Finally with Mobile Connect we can create international eID services that are based on real identities, and for those identities we can create a new breed of trust services for a global market.” Joni Rapanen, TeliaSonera

“We in the Ministry of Finance are very satisfied with this successful project. Our role was limited compared with the participants who planned the actual trial, but the results are very important to us when we are building a national trusted network for e-identification.“ Mr Olli-Pekka Rissanen, Special Adviser, Ministry of Finance.

“Orange Mobile Connect solution meets the needs of our customers for a secured journey and also paves the way for a rapid take-off of eIDAS services” Alicia Calvo, Innovation Director, Orange Spain

“Mobile Connect is a key component of Telefonica’s security services. It has greatly expanded the identity and privacy solutions we offer to our customers” José Luis Gilpérez, Defense and Security Director, Telefonica.

“For Vodafone, it is important to provide to our Customers confidence and simplicity when using digital services. Mobile Connect will be a key enabler of the Customers Digital Journey”  Ibo Sanz, mCommerce Director, Vodafone Spain

“The identification and trust services for electronic transactions in the internal market aligned with eIDAS regulation, is a milestone for a Government of Catalonia to provide a confident environment to enable secure and seamless electronic interactions or transactions between European businesses, citizens and public authorities. In this regard, this experience, is focused on this European government’s spirit of collaboration” – Jordi Puigneró – General Director for Telecommunications and ICT at Government of Catalonia

“Mobile World Capital Barcelona supports the development of new digital services to improve people’s interactions with the cities they live in. This pilot is a clear example of collaboration and commitment between public and private agents to promote the benefits of the digital identity in our society.” Oscar Pallarols, Smart Living Director at Mobile World Capital Barcelona

“Mobile ID has already proved a success in Europe with several ongoing nationwide commercial deployments. This first proof of concept compliant with the eIDAS Regulation will further accelerate Mobile Connect adoption and establish mobile operators as trusted universal identity providers.” Christian Marc, Mobile ID Marketing Director for Gemalto

The trial occurs just weeks after the EU’s recent adoption of the implementation rules of the eIDAS Regulation, which makes the EU the first and only region in the world to have a legal framework for safe cross-border access to services and online interactions between businesses, citizens and public authorities.

The Regulation is part of the European Commission’s push towards the Digital Single Market, and is designed to enable citizens to carry out secure cross-border electronic transactions. For example, enrolment in a foreign university, filing of multiple tax returns, access to electronic medical records or authorisation of a doctor to access these on one’s behalf. It will also enable citizens moving or relocating to another member state to manage registration and other administration online with the same legal certainty as they currently have with traditional paper-based processes.

Mobile Connect’s technical architecture follows secure user authentication requirements provisioned by the eIDAS Regulation, and its technical specifications of implementation – and is the first private-sector cross-border public service authentication solution to be compatible with it. As such, the pilot will test how eIDAS cross border authentication works and reveal any practical challenges in implementing the solution.

The solution is ideally placed to address both service providers’ needs acting as a primary log-in for websites, apps, and other online services and consumers’ demands for straightforward and secure authentication and identification. Mobile Connect can help government agencies and other service providers increase usage of their online services, improving efficiency, enriching the end-user experience and increasing engagement.

With the demand for secure and convenient authentication for digital services at an all-time high, this pilot further illustrates the market readiness of Mobile Connect. To find out more email the team at


Strong Mobile Customer Authentication under PSD2: Comparisons and Cons The new PSD2 regulations will bring about major changes to the digital security landscape. Among the most significant of these will be the requirement to use strong customer auth...

Read more | See all Identity Resources

Mobile Connect for Cross-Border Digital Services: Lessons Learned from The GSMA has released the results of the Mobile Connect and eIDAS implementation pilot. The year-long collaboration brought together several public and private sector organisatio...

Read more | See all Identity Resources

Mobile Authentication: Capitalising on China’s Identity Market China Mobile have firmly established themselves in the digital identity market. The network operator’s identity service, Mobile Authentication, offers a range of authentication...

Read more | See all Identity Resources

Mobile Connect in the GSMA Innovation City @MWC18 Mobile Connect, the mobile industry’s identity solution, will be present at Mobile World Congress’ GSMA Innovation City where attendees will have the opportunity to e...

Read more | See all Identity Resources

Presentations from the Mobile Connect Summit Singapore The Mobile Connect Summit was a forum for all stakeholders engaged with digital identity and  addressed the status of Mobile Connect deployments both globally and in the Asian m...

Read more | See all Identity Resources

Mobile Connect Privacy Principles The Mobile Connect Privacy Principles are intended to guide the use of personal information in Mobile Connect branded services. Mobile Connect enables verified authentication, au...

Read more | See all Identity Resources

Digital Identity Demonstrates its Crucial Role in Transforming Healthc Across the world, healthcare continues to be one of the biggest sources of public expenditure. As such, there is increasing pressure to find more efficient means of delivery. Dig...

Read more | Visit Identity Blog

Identity Now Key to Statecraft Say Experts One of the chief concerns of those in the identity ecosystem is the formulation of policy befitting for the emerging digital age. With the recent completion of PSD2 and successiv...

Read more | Visit Identity Blog

Mobile Network Operators to Provide Key Piece in Identity Puzzle As digital services grow in number and sophistication, consumers have whetted their appetite for those which provide unrivalled everyday convenience. As businesses harness the va...

Read more | Visit Identity Blog

CAPS Report on Authentication and Mobile Payments to aid Implementatio With PSD2’s Regulatory Technical Standards now published, the broader financial ecosystem is moving closer towards full-scale implementation of the EU’s revised payment servi...

Read more | Visit Identity Blog

eIDAS Pilot Recommends Mobile Connect for Cross-Border Digital Service Having removed many of the barriers to European cross-border trade by way of the Single Market, the European Commission’s vision of a Digital Single Market aims to create secur...

Read more | Visit Identity Blog

MWC18: Operators Poised to make Unique Contribution to Securing Trust As the digital economy grows, and the Internet of Things expands, digital identity authentication will play an increasingly routine role in the lives of billions around the world...

Read more | Visit Identity Blog

Contact GSMA Legal Email Preference Centre Copyright © 2018 GSMA. GSM and the GSM Logo are registered and owned by the GSMA.