Introduction: Customer engagement
Through this track, you will learn how Design Thinking can help your team dive deeper into the motivations and assumptions that underlie your business idea. By putting time and effort into researching your problem and actively listening to potential customers, you will be able to develop solutions that solve real problems and establish yourself as a customer-centric business.
In this track, you will find:
- A video tutorial;
- A suggested mindset exercise to help you adopt the right mindset for this track;
- An introduction to Victor, an innovator and design thinker who will take you through this track; and
- A step-by-step learning journey, including ready-to-use tools and practical guidance
