Humanitarian Connectivity Charter

Humanitarian Connectivity Charter


Mobile networks and the connectivity they provide can be a lifeline for those affected by natural disasters and other humanitarian emergencies. Mobile networks are vital to facilitating access to information and coordinating assistance within affected populations and among Governments, NGOs and the international humanitarian community.

Following two years of industry consultation, the GSMA launched the Humanitarian Connectivity Charter in March 2015 to support Mobile Network Operators in improving preparedness and resilience among mobile networks. The Charter consists of a set of shared principals adopted by key players in the mobile industry to support improved access to communication and information for those affected by crisis in order to reduce the loss of life and positively contribute to humanitarian response.

The principles of the Charter are

  • To enhance coordination within and among Mobile Network Operators before, during and after a disaster
  • To scale and standardise preparedness and response activities across the industry to enable a more predictable response
  • To strengthen partnerships between the Mobile Industry, Government and the Humanitarian sector

Humanitarian Connectivity Charter Working Group

The signatories of the Charter form the Humanitarian Connectivity Charter Working Group. The role of the group is to implement the activities outlined in the Charter, to support wider industry adoption of its principals and to agree industry positions on issues related to crisis and disaster response.

Mobile Network Operator (MNO) Signatories:

Axiata  Etisalat Globe Telecom KDDI KT Corporation NTT Docomo  Ooreedoo  Roshan  Smart SK Telecome logo_telefonica_azulMCTurkcell_logozain-logo


Ericsson   ETC New logo   The International Federation of Red Cross and Red Crescent Societies (IFRC)   United Nations Office for the Coordination of Humanitarian Affairs


Smart    Smart   Smart


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