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Code of Conduct for Mobile Money Providers

The GSMA has launched a Code of Conduct for Mobile Money Providers with the aim of establishing common business principles that all mobile money providers will commit to implementing. As the industry grows, the Code of Conduct will support the development of a safe and responsible industry for digital financial services.

Launched on the 6 November 2014, the Code of Conduct identifies principles aimed at promoting mobile money providers’ adoption of consistent risk mitigation practices in certain critical areas of their business such as soundness of services, security of the mobile network and channel, and fair treatment of customers.

The Code of Conduct outreach in terms of active and registered mobile money accounts includes:

  • 71% of the 75 million active accounts of MNO-led mobile money services (and over half of all 103 million active mobile money accounts) are covered by the initiative.
  • 61% of the 213 million registered accounts of MNO-led mobile money services (and 43% of all 299 million registered mobile money accounts) are covered by the initiative.

Code of Conduct for Mobile Money Providers
Other languages: French | Spanish

Frequently Asked Questions about the Code of Conduct

Related

Endorsements

The following mobile network operators (MNOs) have endorsed the Code of Conduct:

  • Airtel
  • Avea
  • Axiata
  • Econet Wireless Zimbabwe
  • Etisalat
  • Globe Philippines (G-Xchange)
  • Millicom
  • MTN
  • Ooredoo
  • Orange
  • Safaricom
  • Telenor
  • Telma
  • Vodafone
  • Zain

 

If your organisation is a mobile money provider for the unbanked and wants to commit to the Code of Conduct, please download, fill in and sign the below form. You will need to send the completed form to mobilemoney@gsma.com.

Download: Form for Provider Endorsement of Code of Conduct (.docx, 25.5KB)

 

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