Code of Conduct for Mobile Money Providers
The GSMA has launched a Code of Conduct for Mobile Money Providers with the aim of establishing common business principles that all mobile money providers will commit to implementing. As the industry grows, the Code of Conduct will support the development of a safe and responsible industry for digital financial services.
Launched on the 6 November 2014, the Code of Conduct identifies principles aimed at promoting mobile money providers’ adoption of consistent risk mitigation practices in certain critical areas of their business such as soundness of services, security of the mobile network and channel, and fair treatment of customers.
The Code of Conduct outreach in terms of active and registered mobile money accounts includes:
- 71% of the 75 million active accounts of MNO-led mobile money services (and over half of all 103 million active mobile money accounts) are covered by the initiative.
- 61% of the 213 million registered accounts of MNO-led mobile money services (and 43% of all 299 million registered mobile money accounts) are covered by the initiative.
- Spotlight on the GSMA Code of Conduct: An Interview (Financial Inclusion 2020 Progress Report, 26 June 2015)
- Mobile Money Users at Center of New GSMA Code of Conduct (CGAP, 10 November 2014)
The following mobile network operators (MNOs) have endorsed the Code of Conduct:
- Econet Wireless Zimbabwe
- Globe Philippines (G-Xchange)
If your organisation is a mobile money provider for the unbanked and wants to commit to the Code of Conduct, please download, fill in and sign the below form. You will need to send the completed form to firstname.lastname@example.org.
At the beginning of 2016, Jordan became the first country in the Middle East and North Africa to have ...Read more
To better understand the success factors for mobile money, the GSMA partnered with Shawn Cole, a professor at ...Read more
In just a few years, mobile money has emerged from a purely domestic service to enabling transfers between ...Read more
In a previous blog post, we outlined some of the barriers that affect women at a higher rate than men and ...Read more
This blog post was co-written by lara Gidvani and Janet Shulist Mobile money providers today face new ...Read more
This blog post was co-written by Lara Gidvani and Francesco Pasti The first of India’s payments banks ...Read more
Taking a look at women’s financial inclusion via mobile money – Barriers and drivers to the mobile money gender gap in Rwanda
The widespread nature and affordability of mobile makes it the perfect vehicle to bridge the infrastructure ...Read more
This blog was co-written by Claire Scharwatt and Anant Nautiyal. At the beginning of 2016, Jordan became the ...Read more