Leading IPX vendor’s compliance with TL9000 standards, validates their commitment to quality of product, service and customer care
San Jose, CA – May 5, 2014 – Aicent, the world’s leading multi-service IPX of mobile data network services and solutions for mobile carriers globally, today announced that it has joined QuEST Forum. Founded in 1998, QuEST Forum is a unique collaboration of information and communication technologies network operators (ICT), suppliers and liaison organizations around the world. QuEST Forum’s vision is to be the global force for improving quality of products and services delivered to customers of the ICT industry. In support of this vision, QuEST Forum’s mission is to drive the adoption of TL 9000 through global collaboration, evolving the Requirements, Measurements, and 3rd party registration process while sharing Best Practices.
“We are pleased to join the QuEST Forum, having met the requirements necessary to be recognized as a TL9000 compliant supplier of high quality telecommunication services,” said Vivian Ding, Vice President of Operations, Aicent, Inc. “This compliance recognizes our dedication and commitment to providing quality and reliable services to our growing customer base of telecommunication operators located throughout the globe.”
Founded in 2000, Aicent, Inc., a TL9000 certified organization, is the world’s largest multi-service IPX provider of data network services and solutions connecting to over 200 global mobile operators, including the world’s ten largest. Through extensive partnerships and peering arrangements, Aicent’s network reaches all 2G, 3G and 4G operators, including more than 60 global mobile operators supporting LTE roaming, allowing mobile subscribers to roam seamlessly between international operator networks. The company’s roaming hub supports integrated mobile messaging and value added services such as Roaming Intelligence Suite and Roaming Control Center, designed to help carriers maximize roaming and inter-carrier service revenue and profitability. For more information, visit www.aicent.com.