ISO 10002:2004 Certificate of Compliance has been granted for quality management and customer satisfaction

Quality work and high level of services provided by Azercell Telecom was again recognized internationally – the leading mobile operator in Azerbaijan was awarded with the certificate ISO 10002:2004 for the standards in quality management.Standard ISO 10002:2004 is being presented for quality management, customer satisfaction and the company’s performance in handling complaints. This international certificate provides guidance on the performance management planning for efficient and effective handling of complaints for all types of commercial and non-commercial activities, as well as for e-commerce.It is not accidental that Azercell is recognized namely in the area of customer service. Azercell values customer complaints as an opportunity for improvement, and adheres to the principles of confidentiality, integrity, impartiality and their timely resolution. Along with an effective resolution of appeals, Azercell also aims to increase customer satisfaction. This Certificate once again confirms the application by Azercell of the quality management system in all it’s activities and a high level of organization of the customer relations.ISO (International Organization for Standardization) is recognized as the International Federation of the National Standardizing Associations (member associations of ISO). So far, this federation has set standards in the field of management, technology and trademarks, services and best practices.In 2011, after successful audit for certification, Azercell Telecom received ISO 10002:2004 Standard. On March, 14 of the current year the Company again successfully completed the audit process and renewed the certificate of conformity. The Certificate issued on the basis of the audit by Bureau Veritas is valid from April 25, 2014 to April 24, 2017. The Certificate once again confirmed that Azercell Telecom is a company developing and functioning in accordance with the highest standards.

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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-signature service “Asan İmza” and others. With 51% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. By the end of 2013 the number of Azercell’s subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector. Azercell is the part of the TeliaSonera Group of Companies, which has subsidiaries in 17 countries with total number of 186 million subscribers and 27 thousand employees.