For the third time, Azercell – the leader of Azerbaijan mobile technologies market is awarded with the “Socially devoted” certificate by the international research organization “Socialbakers” for its notable achievements online client services.
The results of the study conducted by “Socialbakers” – the organization carrying out social networks monitoring all over the world, proved that the official Facebook page of Azercell has the highest rank in the telecom sector of Azerbaijan by the number of fans. As of today, Azercell’s Facebook page has over 360,000 fans and this number is continuously growing. Back in 2012, Azercell became the first mobile operator in the country awarded as «Socially Devoted» for prompt responses to customer inquiries. In order to qualify for this award, the company had to demonstrate a high level of response index to the daily growing inquiries of the page fans. In the first quarter of the current year this index was equal to 97%, but the Company aspires to reach 100% in the nearest future. Along with the highest number of fans Azercell was also, on numerous occasions, the leading company for customer engagement on its Facebook page.
On the same note, Azercell was the first mobile operator launching its official presence in the leading social networks. This in turn was aimed at maintaining a closer link with the customers, prompt release of information on innovations, as well as served as a useful tool for better understanding and quick reaction to the needs and requests of the customers using direct access mechanisms. Moreover, as of today, Azercell is the only mobile operator in Azerbaijan to create and offer a special application for the customer service through social networks. Thanks to this approach, Azercell subscribers got the opportunity to enjoy a 24/7 highest-quality service by using the features of six different social networks:
Facebook, Twitter, Disput.Az, Google+, YouTube and Instagram. Inquiries addressed by subscribers through these social networks are replied within few seconds.
Based on statistical data of Aztwi.com – the site that monitors the Azerbaijani segment of Twitter, Azercell’s page in these networks has the largest number of fans not only among the mobile operators but also among all the brands represented in Azerbaijan.
In addition, Azercell became the first among all Azerbaijani companies to get the verified status for its Twitter page. Only Twitter Company itself assigns this status to the prominent companies, brands and public figures.
Along with leadership in the telecommunications services, Azercell also strives to be first in manye other innovative fields and enable its subscribers with access to the latest technologies and solutions. Today Azercell’s technical and customer service capacity is fully ready to accommodate an increasing demand for its services and is inviting to its family of 4,5 million customers family everyone willing to enjoy the highest-quality communication and customer experience.
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Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices and others. With 51% share of Azerbaijan’s mobile market Azercell’s network covers 99,8% of the country’s population. By the end of 2013 the number of Azercell subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. In 2013 Azercell became the first mobile operator in Azerbaijan launching for its subscribers the mobile e-service “ASAN imza” (ASAN signature). The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector.