Luxembourg, 30th April, 2013 – MACH, the leading provider of cloud-based managed communication services, today announced that Dhiraagu, the leading telecom service provider in Maldives, has selected its Revenue Protectionplatform to minimize revenue leakage, caused by fraud and billing inaccuracies, across its mobile and fixed line networks. MACH’s Revenue Protection platform comprises its FAME Fraud Management and CASHBACK Revenue Assurance systems. Dhiraagu selected this platform because of its superior architecture, when compared with others available, and for its unique “in memory computing” functionality, which substantially reduces the overall time required to detect and stop any type of revenue leakage.

Operators worldwide have become increasingly vigilant of revenue leakage in recent years. According to Juniper Research, fraud and revenue leakage caused by billing inaccuracies cost the mobile industry US$58.4 billion in 2011. The firm has suggested that this could reach as much as US$296 billion by 2016, or 23% of total revenues, if appropriate measures are not taken.(1)

MACH was selected from a competitive bid process to supply Revenue Protection for Dhiraagu’s network. The new platform satisfies Dhiraagu’s need for a single suite combining Revenue Assurance and Fraud Management functions.

Avnish Jindal, CFO at Dhiraagu, commented: “MACH’s integrated Fraud Management and Revenue Assurance platform provides us with strategic insight into our business, enabling us to reduce costs and improve efficiency across the board. MACH’s Revenue Protection portfolio perfectly aligns to our organisational processes and policies and its integrated features fully support our network expansion plan for new technologies. As an existing customer of MACH for roaming services, and having experienced its great track record for delivery and support, we are extremely confident this rollout will be a success. MACH is a trusted partner that can support us for the long haul.”

Rasmus Holst, Senior Vice President, Market Offering, MACH, concluded: “It’s fantastic to be working with the No.1 telecom brand in the Maldives. With increasing fraud activity and greater competition in the telecoms industry, tightening up on revenue leakage is an absolute necessity. By combining business intelligence capabilities within the Revenue Protection platform, operators can evaluate process efficiency, revenue, cost and profit margins at more discrete levels, such as by bundle, offer, product, device or partner. We also aim to give our customers flexibility in how they adopt the platform: whether via a licensed software model or as a cloud-based, managed service. Cloud-based managed services, in particular, provide a compelling new delivery angle, eliminating CAPEX and tying OPEX directly to operational requirements.”

Part of the M Protect portfolio, the MACH Revenue Protection platform supports a full suite of functions to minimize revenue leakage, including domestic and international fraud management, revenue assurance and data retention. Many different types of operator data can be processed in near real-time, enabling MACH to identify problems rapidly and quickly mitigate any potential financial damage. MACH’s complete M Protect portfolio protects fixed and mobile operators and service providers across both international and domestic environments. It is an attractive solution for operators because its cloud-based managed model means that services are provided based entirely on an OPEX model.

-ENDS-

About Dhiraagu

DHIRAAGU (Dhivehi Raajjeyge Gulhun Plc) was formed in 1988 as the country’s first telecommunication service provider. Since then, the business has been based on a commitment to providing innovative products and services and a philosophy that places high value on customer satisfaction. The company offers a comprehensive range of mobile, fixed, broadband and data services and is the only total telecommunications service provider in Maldives. With over 350,000 customers, and employing 99% trained qualified Maldivians present in 9 strategically located operating centres across the country, it also remains the largest telecommunications provider and the No. 1 brand in Maldives.

DHIRAAGU provides the widest coverage in Maldives, which includes all of the country’s 199 inhabited islands, all resort islands and all major industrial islands. With over 24 years of excellence and a proven record of success, DHIRAAGU continues to be the market leader in both mobile and broadband services in the Malidves.

About MACH

MACH is the leading provider of cloud-based, managed communications services for monetizing mobile data, simplifying interoperability between networks, optimizing wholesale processes and protecting revenues. It is fast becoming the provider of choice for real-time, value added services that are essential for communications service providers around the globe to enhance customer experience, optimize wholesale processes and monetize their businesses in 3G and 4G mobile ecosystems. With its long heritage in data and financial clearing, settlement and hub based connectivity models, it provides its 650 operator customers with state-of-the-art tools needed to align business processes. Headquartered in Luxembourg, MACH has offices in 12 countries. Its customers include Orange, Telefonica, T-Mobile, Telus, Verizon Wireless and Microsoft, as well as enterprise messaging customers like KLM. For more information, visit www.mach.com, follow MACHconnects on Twitter or read The MACH Blog.

Enquiries

MACH
Eileen Preston, Global PR Manager
[email protected], +44 7860 456193

Dhiraagu 
Mohamed Mirshan Hassan, Manager Marketing Communications & PR
[email protected] , +960 331 1336

(1) Source: Juniper Research, March 2012, reproduced in Total Telecom: http://www.totaltele.com/view.aspx?ID=472402