Astellia to supply CEM solution to Vodacom Mozambique
AfricaCom, Cape Town, South Africa, November 13th 2012 – Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS and QoE, joins hands with Vodacom Mozambique to implement its VIP Care CEM solution. The application is intended to improve customer satisfaction and customer loyalty particularly amongst high value subscribers.
Vodacom is the second largest MNO in Mozambique and is since 2009 majority owned by Vodafone, one of the world’s largest communication companies by revenue. Building trust and loyalty among their customers and giving them what they want is paramount. By using Astellia’s customer centric VIP Care solution, Vodacom will be able to monitor the quality of experience of their subscribers, from a single subscriber up to a group of users. VIP Care equally helps Vodacom define and monitor Service Level Agreements (SLA) with their customers based on Key Quality Indicators.
“By providing Vodacom with VIP focused investigation capabilities for anticipating and detecting service delivery degradation, Astellia is proud to contribute to offering premium voice and data services to Vodacom’s high revenue generating customers.” comments Jean-Philippe Larvol, Astellia’s Managing Director for Africa.