Resources from the Mobile Money Programme

This page contains all the core resources published by the GSMA Mobile Money programme.

When searching for case studies, we recommend searching by using the country name as a keyword.

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Orange Mobile Money – Madagascar

Document

Wednesday 1 May 2013 | Building the financial ecosystem | Case studies | Case study | English | Madagascar | Mobile Money | Mobile Money Programme - filter | Resource | Sub-Saharan Africa |

MMU Spotlight: Direct Deposits

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Monday 15 Apr 2013 | Case study | English | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Resource |

This MMU Spotlight discusses the significance of ‘direct deposits’ to mobile money operators and how they can be addressed.

Results from the 2012 Global Mobile Money Adoption Survey – Presentation Slides

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Monday 11 Mar 2013 | English | Global | Global and regional studies | Mobile Money | Mobile Money Programme - filter | Presentation | Resource | State of the industry and trends |

With the 2012 Adoption Survey, MMU is able to share deeper insights on not only the number of customers, but also on how customers are using the service and, perhaps more importantly, how successful operators are positioning and ...

Mobile Money: Enabling regulatory solutions

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Thursday 28 Feb 2013 | English | French | Global | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Research | Resource |

The aim of this paper is to provide a useful tool for regulators and mobile money providers to engage more effectively. It elaborates commonly held positions in the mobile industry on  some key policy and regulatory issues, backed up ...

State of the Industry 2012: Results from the 2012 Global Mobile Money Adoption Survey

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Wednesday 27 Feb 2013 | English | French | Global | Global and regional studies | Mobile Money | Mobile Money Programme - filter | Research | Resource | Spanish | State of the industry and trends |

With the 2012 Adoption Survey, MMU is able to share deeper insights on not only the number of customers, but also on how customers are using the service and, perhaps more importantly, how successful operators are positioning and ...

Florence, Kibera, Nairobi, Kenya

Video

Friday 1 Feb 2013 | Case studies | Connected Women | English | Gender | Kenya | Life stories | mHealth | Mobile Money | Mobile Money Programme - filter | Programme | Resource | Resource Type | Sub-Saharan Africa | Type | Video |

“The day my kid felt sick, the mobile phone gave me a chance. I just called the doctor direct and asked for the first aid I could perform to the baby. I found it made my work easier” Florence is one of the approximately one million ...

Rachel, from a remote rural community near Morogoro, Tanzania

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Tuesday 22 Jan 2013 | AgriTech | Case studies | Connected Women | English | Gender | Language | Life stories | Mobile Money | Mobile Money Programme - filter | Programme | Region | Resource | Resource Type | Sub-Saharan Africa | Tanzania | Type | Video |

Lying outside Morogoro, close to the building of a vast new road, lies a small village. In its compass is a leper hospital. The nurses who offer administer palliative care to its patients are not well paid. In a scheme designed to ...

bKash – Bangladesh

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Tuesday 1 Jan 2013 | Bangladesh | Building the financial ecosystem | Case studies | Case study | English | Mobile Money | Mobile Money Programme - filter | Resource | South Asia |

eWallet Merchant Payments: GSMA Discussion Paper

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Monday 22 Oct 2012 | Building the financial ecosystem | Case study | English | French | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Resource | Spanish |

With P2P, bill pay and airtime top ups still representing the vast majority of mobile money transactions today, mobile money service providers are keen to broaden their product offering. Merchant payments, a proximate payment from a ...

Expanding the Ecosystem of Mobile Money: Considerations for Interoperability

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Thursday 18 Oct 2012 | Building the financial ecosystem | Global | Industry assets and standards | Interoperability | Mobile Money | Mobile Money Programme - filter | Research | Resource |

In this note, we discuss interoperability in broad terms as the interconnection of mobile money services with external parties, with the aim to create value for both customers and commercial players. Download:

Organisational Design to Succeed in Mobile Money

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Wednesday 10 Oct 2012 | English | French | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Research | Resource | Spanish |

In an attempt to understand why certain mobile money programs prosper, Mobile Money for the Unbanked (MMU) has researched and developed best practice publications on a range of operational areas – including building well-functioning ...

Managing the Risk of Fraud in Mobile Money

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Thursday 4 Oct 2012 | English | French | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Research | Resource | Spanish |

Risk management is a key component to the commercial success of any business. Effective risk management underlies sustainable commercial growth because it protects two key commercial assets: reputation and revenue. Download:

Designing & Delivering Agent Training for Mobile Money Deployments

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Thursday 20 Sep 2012 | English | French | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Research | Resource | Spanish |

The ability of mobile money agents to smoothly deliver cash and e-money to customers has major bearing on the success of a mobile money service. To drive high level agent performance, training is one of the more powerful levers ...

Moses, Masai Village, Hell’s Gate National Park, Kenya

Video

Saturday 30 Jun 2012 | AgriTech | Case studies | Connected Society | English | Kenya | Life stories | Mobile Money | Mobile Money Programme - filter | Resource | Resource Type | Sub-Saharan Africa | Type | Video |

In June 2012, Mobile for Development travelled to Kenya to meet the Masai Villagers of Hell’s Gate National Park near Lake Naivasha in Kenya. The Masai are pastoralists, farming sheep, chicken and cows and selling both primary and ...

Marketing Mobile Money: Top 3 Challenges

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Saturday 30 Jun 2012 | English | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Resource | Video |

In this presentation, Yasmina McCarty discusses the top 3 challenges associated with the ...

Emerging Practices in Mobile Microinsurance

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Monday 18 Jun 2012 | Building the financial ecosystem | Case study | English | French | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Resource | Spanish |

The objective of this paper is to outline the opportunities for leveraging the mobile channel, including mobile money, to deliver microinsurance, and to share examples of attempts to do so from around the world. We hope that readers ...

Sophia, Masai Village, Hell’s Gate National Park, Kenya

Video

Friday 15 Jun 2012 | Case studies | Connected Society | Connected Women | Country | English | Gender | Kenya | Language | Life stories | mHealth | Mobile Money | Mobile Money Programme - filter | Programme | Region | Resource | Resource Type | Sub-Saharan Africa | Type | Video |

In June 2012, Mobile for Development travelled to Kenya to meet the Masai Villagers of Hell’s Gate National Park near Lake Naivasha in Kenya. The Masai are pastoralists, farming sheep, chicken and cows and selling both primary and ...

State of the Industry: Results from the 2011 Global Mobile Money Adoption Survey

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Wednesday 9 May 2012 | English | French | Global | Global and regional studies | Mobile Money | Mobile Money Programme - filter | Research | Resource | Spanish | State of the industry and trends |

The mobile money industry, as measured by the number of deployments around the world, has grown rapidly. As of April 2012, there were 123 that offered basic financial services to customers. But the number of customers who are actually ...

The case for interoperability: Assessing the value that the interconnection of mobile money services would create for customers and operators

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Thursday 23 Feb 2012 | Case study | English | French | Global | Industry assets and standards | Interoperability | Mobile Money | Mobile Money Programme - filter | Research | Resource | Spanish |

In this article, we ask whether there is a case for interconnecting mobile money services. To answer the question, we start by evaluating the extent to which customers are likely to value the ability to transact across ...

Branchless and Mobile Banking Solutions for the Poor: A Survey of the Literature

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Thursday 2 Feb 2012 | Building the financial ecosystem | English | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Research | Resource |

Reviews the emerging literature on the definitions and model taxonomies employed in mobile banking; the status and drivers of global adoption of these schemes; the take-up and usage patterns of customers and their socio-economic ...