Mobile for Humanitarian Innovation

Mobile for Humanitarian Innovation

Our mission is to accelerate the delivery and impact of digital humanitarian assistance

We aim to reach 7 million people with improved access to and use of life-enhancing mobile-enabled services during humanitarian and disaster preparedness, response and recovery by 2021.

The GSMA Mobile for Humanitarian Innovation (M4H) programme marks an evolution and expansion of the GSMA’s disaster response work. The programme is supported by the UK Department for International Development.

 

The mobile industry continues to grow its engagement and investment in partnerships and solutions that will deliver a digital humanitarian future. Over 156 mobile operators have committed to the GSMA Humanitarian Connectivity Charter, an initiative which strengthens the resilience, preparedness and response capability of connectivity systems in over 108 countries.

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Partnering During Crisis: The shared value of partnerships between mobile network operators and humanitarian organisations

This research aims to provide evidence to help MNOs make informed decisions about engaging in partnerships with humanitarian organisations, and to help humanitarian actors better understand their MNO partners and build successful long-term partnerships.

Download the full report in English

Sumário executivo e Vodacom, Moçambique estudo de caso ملخص تنفيذي و زين كاش , العراق دراسة الحالة ملخّص تنفيذي و مجموعة جوّال/بالتل , فلسطين دراسة الحالة

بحرانوں کے دوران شراکت داری: مختصر خلاصہ اور جاز اور جاز کیش، پاکستان کیس سٹڈی

 

Featured publications

Building a Resilient Industry: How Mobile Network Operators Prepare for and Respond to Natural Disasters

Document

Tuesday 24 Mar 2020 | Guidelines | Humanitarian Connectivity Charter | Mobile for Humanitarian Innovation | Preparedness | Report | Response |

An interactive guide for mobile network operators based on experiences with the Humanitarian Connectivity Charter

Proportionate regulation in Uganda: A gateway for refugees accessing mobile services in their own name

Document

Thursday 27 Feb 2020 | Case study | Mobile access and use | Mobile for Humanitarian Innovation | Policy and regulation | Regulation | Uganda |

This case study examines how adopting a proportionate regulatory policy led to the activation of SIM-enabled services by MNOs and the impact this has had on the lives of refugees in Uganda.

Mobile for Humanitarian Innovation: Annual Report

Document

Friday 1 May 2020 | Digital Inclusion | Global | Humanitarian Connectivity Charter | Industry positions | Innovation fund and grants | Mobile access and use | Mobile for Humanitarian Innovation | Policy and regulation | Preparedness | Refugee crisis | Report | Resource | Response |

This report shares some of the 2019 highlights and the progress made from the work of M4H and their partners.

Key Trends from Round 3 of the GSMA Mobile for Humanitarian Innovation Fund

Document

Thursday 19 Dec 2019 | Innovation fund and grants | Mobile for Humanitarian Innovation | Resource |

This report analyses trends in applicant profile, target geographies, Mobile Network Operator engagement, thematic focus areas, stage of scale and type of innovation from the GSMA Mobile for Humanitarian Innovation Fund.

Mobile money enabled cash aid delivery: Essential considerations for humanitarian practitioners

Documents

Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |

This report offers guidance for humanitarian practitioners considering mobile money enabled cash and voucher assistance programmes.

Mobile money enabled cash aid delivery: Operational handbook for mobile money providers

Documents

Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |

This handbook provides essential background on the humanitarian sector, and cash and voucher assistance programmes, plus outlining the operational steps involved in delivering CVA successfully.

Bridging the mobile disability gap in refugee settings

Document

Wednesday 25 Sep 2019 | Assistive Tech | Case study | Mobile for Humanitarian Innovation | Rwanda | Sub-Saharan Africa | Uganda |

Despite facing multiple exclusions there are green shoots demonstrating how digital technology can support persons with disabilities during crises. The aim of this case study is to highlight refugees with disabilities’ access to ...

The Digital Lives of Refugees

Document

Tuesday 16 Jul 2019 | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Report | Research | Rwanda | Sub-Saharan Africa | Uganda |

Our new research, produced with UNHCR, looks at the ways in which refugees are using mobile phones to help guide digital interventions by humanitarian organisations and mobile network operators. The research identifies key trends ...

Landscaping the digital humanitarian ecosystem

Document

Monday 7 Jan 2019 | English | Global | Mobile for Humanitarian Innovation | Report | Resource |

The GSMA consulted with industry experts across five main thematic areas to better understand the opportunities, benefits and challenges of building a digital ecosystem for humanitarian contexts. These key thematic areas are: - ...

Navigating the Shift to Digital Humanitarian Assistance: Lessons from the International Rescue Committee’s Experience

Documents

Wednesday 4 Dec 2019 | Burundi | Cameroon | Chad | East Asia and Pacific | Jordan | Kenya | Middle East and North Africa | Mobile for Development | Mobile for Humanitarian Innovation | Pakistan | Resource | Sub-Saharan Africa |

This case study shares the International Rescue Committee's experience transitioning to digital cash assistance, with a focus on how they are leveraging mobile money platforms.

Bridging the mobile gender gap for refugees

Document

Monday 25 Mar 2019 | Gender | Mobile for Humanitarian Innovation | Report | Rwanda | Sub-Saharan Africa | Uganda |

A case study of women’s use of mobile phones in Bidi Bidi Refugee Settlement and Kiziba Refugee Camp.

Telesom ZAAD: Pushing the mobile money CVA frontier

Document

Monday 3 Jun 2019 | Mobile for Humanitarian Innovation | Somaliland |

This case study reveals the promise of mobile money-enabled cash and voucher assistance programmes in Somaliland.

Mobile-enabled energy for humanitarian contexts

Document

Tuesday 26 Feb 2019 | Kenya | Mobile for Humanitarian Innovation | Resource |

The case for pay-as-you-go solar home systems in Kakuma Refugee Camp

Displaced and Disconnected

Document

Wednesday 20 Feb 2019 | Afghanistan | Bangladesh | Brazil | Burundi | Cameroon | Central African Republic | Chad | Democratic Republic of Congo | Ethiopia | Jordan | Mauritania | Mobile for Humanitarian Innovation | Niger | Nigeria | Report | Rwanda | Tanzania | Turkey | Uganda | Zambia |

This report, produced by UNHCR in partnership with the GSMA, focuses on a relatively under-explored, but nonetheless significant barrier to access among refugees and other displaced persons: legal and regulatory ...

 

Featured partnership activity

Mobile money agent training on the humanitarian code of conduct

Video

Tuesday 1 Oct 2019 | Mobile for Humanitarian Innovation | Rwanda | Sub-Saharan Africa | Video |

In July and August 2019, the GSMA Mobile for Humanitarian Innovation programme conducted training in Rwanda with MTN mobile money agents on the humanitarian code of conduct. This is to ensure that agents working with Rwanda's refugee ...

 

Thematic areas

M4H approaches the following five thematic areas collectively, recognising their equal importance and interdependence in building a digital ecosystem for humanitarian contexts. Core to this is the role of effective partnerships – particularly between humanitarian organisations and MNOs.

Mobile-enabled utilities

Mobile-enabled utilities

Harnessing mobile-enabled off-grid energy and water innovations to improve the lives of displaced people

Mobile-enabled utilities

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Food security and climate change

Food security and climate change

Mobile solutions for food security, adaptation and resilience to climate change

Food security and climate change

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Digital identity

Digital identity

Leveraging mobile to enable proof of identification for people affected by humanitarian crises

Digital identity

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Gender and inclusivity

Gender and inclusivity

Exploring how mobile-enabled solutions can reduce the gender gap in access to digital humanitarian services and enhance equality and accessibility of assistance for vulnerable segments of the population

Gender and inclusivity

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Mobile financial services

Mobile financial services

Accelerating the provision of mobile financial services to enable digital cash transfers and support the livelihoods and financial empowerment and resilience of disaster-affected populations

Mobile financial services

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Connectivity’s importance to refugees: Stories of impact from Tanzania
This initiative is currently funded by the UK Department for International Development (DFID), and supported by the GSMA and its members.
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