Nepal | Water


Diyalo specialises in IoT-based water production system automation, offering real-time water quality monitoring and a simplified water intelligence system.


Only 52% of Nepalis have access to piped water for their homes and less than 30% of Nepal’s 44,000 water schemes are fully functional. Issues such as water overflow, excessive energy use, unnecessary labour costs and challenges in managing water distribution schedules are adversely affecting the efficiency of water distribution and impacting the delivery of quality water service. Where services fail, people often rely on tanker truck water. This water is usually much lower quality and can cost up to 40 times more than piped water, with price gouging in times of scarcity well documented.


Diyalo provides Watermark software, a web/IoT-based solution that includes mobile meter reading, billing, account and stock management, SMS communication with end users and online bill payment. The GSMA supported Diyalo in March 2022 to develop their offering through a mobile app and enterprise dashboard for urban utility providers. This enabled them to deploy IoT to measure network performance and leakages, automate water pumps and update the enterprise resource planning (ERP) and customer relationship management (CRM) systems for utility providers and a mobile app for end users. The water intelligence system enables informed, transparent and swift decision-making, particularly about company operations, collection, receivables and meter reading.


Since partnering with the GSMA, Diyalo has:

– Provided 16 B2B water utility companies with an IoT-enabled water intelligence system. This led to a 5% increase in revenue and a 10% reduction in electricity bills.

– Onboarded 570 utility companies to their Watermark app.

– Onboarded more than 10,400 household users to their app, 51% of whom are women.

A message from the founder

“We hope to understand how the integration and development of water IoT technologies enhance water distribution systems. This
will help us create and deploy state-of-the-art IoT technologies in Nepal that can be commercialised by utilities which can contribute
for their increased revenue, reduced cost, improved quality and increased water supply.”

– P.R. Khanal, Founder and CEO


P R Khanal

Team | 51–200 employees


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