Tuesday November 3, 2020

Digital Literacy Training Guide

Person looking at mobile phone smiling, light is reflecting on face in dark room

This Digital Literacy Training Guide is a contextually appropriate, engaging curriculum designed to address the knowledge, attitudinal and skills barriers that prevent refugees-especially women-from accessing and using financial services. This will be done by building their:

  • Awareness of digital-financial services available in their area, and the use cases in their lives; and
  • Comfort with digital financial services by addressing common consumer protection concerns and fears which limit uptake of new digital technologies.

Unlike some of the other digital literacy training tools available, this guide is uniquely designed to activate the demand of customers who have never engaged with digital financial services or digital tools before; customers who are just buying their first feature phone and opening up their first mobile money account.

This guide is designed to be delivered by local mobile money agents and local women influencers, and the GSMA, MTN and Grameen are testing it as part of a wider approach to engage women in local communities as promoters of digital literacy and eventually onramp them to careers as digital financial services agents in their communities.

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