Digital platforms, defined as technology-enabled business models that create value by facilitating exchanges between two or more interdependent groups, have the potential to transform emerging economies in Africa and Southeast Asia by helping to eliminate inefficiencies and extend the reach of services to a greater number of customers.

This research identifies enablers that create a suitable environment for scaling digital platforms, explores strategies for scaling, and determines the challenges faced by digital platforms trying to scale. The report provides an update to the haves/needs framework, considering how this structure can be applied to digital platforms and mobile operators in developing countries. Finally, the report offers recommendations for key stakeholders.