Mobile for Development Resources

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M4H Innovation Fund lessons and outcomes: Flowminder

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Tuesday 17 May 2022 | Case study | Disaster response | English | Ghana | Innovation Fund | Innovation fund and grants | Middle East and North Africa | Mobile for Development | Mobile for Humanitarian Innovation | Mozambique | Preparedness | Resilient technology | Resource | Sub-Saharan Africa |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to ...

Mobile Money agents: sustainability in a digital era – Findings from Kenya

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Monday 16 May 2022 | Case studies | Case study | English | Global and regional studies | Kenya | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Presentation | Report | Research | Resource | Sub-Saharan Africa |

There are a variety of challenges that impact agents and their much-needed network in the future, particularly in Sub-Saharan. The GSMA commissioned MicroSave Consulting (MSC) to research cash-in/cash-out (CICO) agent circumstances in Kenya.

Reaching and Empowering Women with Digital Solutions in the Agricultural Last Mile

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Thursday 12 May 2022 | AgriTech | Case study | Connected Women | Digitisation of agricultural value chains | Financial inclusion for farmers | Financial inclusion for women | Gender | Mobile access and use | Mobile for Development | Resource | Sub-Saharan Africa |

Our latest report explores how women’s limited participation in digitised agricultural value chains can only be addressed through gender-inclusive approaches that purposely consider women as well as men.

Water Utility Digitalisation in Low- and Middle-Income Countries: Experiences from the Kenyan water sector

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Thursday 12 May 2022 | Climate | Digital Utilities | English | Innovation fund and grants | Kenya | Report | Sub-Saharan Africa | Water |

This report aims to address this evidence gap by examining the digitalisation journeys of four Kenyan water utilities. Through detailed case studies and interviews with key players in the water sector, we identify important lessons and opportunities.

Deep Dive: State of the Industry Report on Mobile Money 2022

Video

Monday 9 May 2022 | English | Mobile for Development | Mobile Money | Mobile money subject | Resource | Video | Webinar |

Over the past ten years, mobile money has expanded from a niche offering, to a global financial service connecting over a billion people to the formal economy, offering diverse services and improving lives and ...

Driving the Digital Inclusion of Persons with Disabilities: Policy considerations for low- and middle-income countries

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Thursday 5 May 2022 | Assistive Tech | Connected Society | Digital inclusion for persons with disability | English | Report |

Drawing on insights from recent research on the mobile disability gap and a policy review in 28 countries across Africa and Asia, this report provides a framework for action to increase digital inclusion for persons with disabilities.

Digital Inclusion: Driving mobile internet adoption and use

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Wednesday 4 May 2022 | Connected Society | Connected Women | Digital literacy | English | Gender | Mobile access and use | Mobile for Development | Mobile internet for women | Research |

Mobile internet connectivity delivers significant economic benefits, reduces poverty and transforms lives, providing people with access to information and services that not only assists them in their daily lives but that they would not ...

M-KOPA: Applying the pay-as-you-go model to smartphones in Africa

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Tuesday 3 May 2022 | Case study | Connected Society | English | Mobile access and use | Report | Research |

In Africa, handset affordability is a key barrier to accessing & using mobile internet. This case study highlights how M-KOPA, a connected asset financing company, is making smartphones more affordable to underserved customers in Kenya, Nigeria & Ghana.

GSMA Innovation Fund Start-Ups: Vceela

Video

Thursday 28 Apr 2022 | Connected Society | English | Innovation fund and grants | Innovation Fund Video List | Mobile access and use | Pakistan | South Asia | Video |

The artisan and creative sector makes up 15% of the total workforce in Pakistan, making this sector the second largest employer in the country. More than 85% of artisans are not connected digitally which unfortunately makes them more ...

Payment Service Banks in Nigeria: Opportunities and Challenges

Documents

Tuesday 12 Apr 2022 | Accelerating Digital and Financial Inclusion | Central Insights Unit | India | Infographic | Middle East and North Africa | Mobile access and use | Mobile for Development | Nigeria | Report | Research | Resource | Sub-Saharan Africa |

This report highlights the opportunities, challenges and potential role that Payment Service Banks (PSB) can play in expanding financial inclusion in Nigeria.

Closing the Mobile Disability Gap in Ghana: Insights and Recommendations

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Tuesday 12 Apr 2022 | Assistive Tech | Connected Society | Digital inclusion for persons with disability | English | Ghana | Mobile access and use | Report | Sub-Saharan Africa |

In Ghana, persons with disabilities are 34 per cent less likely to own a mobile phone and significantly less likely to own a smartphone than non-disabled persons. In this short report we present six key findings on the mobile ...

GSMA Innovation Fund Start-Ups: Orenda

Video

Monday 4 Apr 2022 | Connected Society | Education | English | Innovation fund and grants | Innovation Fund Video List | Mobile access and use | Pakistan | South Asia | Video |

Pakistan has the second highest number or out-of-school children in the world. This figure currently stands at 22.5 million. Both enrollment and performance ...

Making internet-enabled phones more affordable in low- and middle-income countries

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Tuesday 5 Apr 2022 | Connected Society | English | Mobile access and use | Report | Research |

This report provides an overview of approaches, business models and technological innovations that are improving the affordability of internet-enabled handsets in low- and middle-income countries, particularly for underserved populations.

Agritech Data Enables Loans for Farmers in Papua New Guinea

Video

Thursday 31 Mar 2022 | AgriTech | AgriTech solutions | Building the financial ecosystem | East Asia and Pacific | English | Financial inclusion for farmers | Papua New Guinea | Video |

In Papua New Guinea, agriculture is the most important economic activity, dominating rural areas where over 86 per cent of the country’s population resides. A key challenge ...

How economic identities facilitate lending to smallholder farmers: the case of Rural Loan in Papua New Guinea

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Wednesday 30 Mar 2022 | Accelerating Digital and Financial Inclusion | AgriTech | AgriTech solutions | Building the financial ecosystem | Case study | Climate | Digital Identity | Digitisation of agricultural value chains | East Asia and Pacific | English | Mobile access and use | Papua New Guinea | Programme | Resource |

Less than five percent of loans in Papa New Guinea are with formal financial institutions. Through a deep dive into a novel loan product for smallholders in PNG, our new report explores how economic identities can be used as a path to financial inclusion.

Mobile Money Agents: Sustainability in a digital era – Findings from Côte d’Ivoire

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Friday 25 Mar 2022 | Building the financial ecosystem | Case studies | Cote d'Ivoire | Financial inclusion for farmers | Financial inclusion for women | Global and regional studies | MNOs' operational and strategic issues | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Report | Resource | Sub-Saharan Africa |

Mobile money agents play an essential role in enabling unbanked and underbanked populations access financial services. However, several factors challenge agents and their much-needed network in the future, particularly in Sub-Saharan Africa.

Exploring opportunities for climate services in Papua New Guinea with Digicel

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Thursday 24 Mar 2022 | Accelerating Digital and Financial Inclusion | AgriTech | AgriTech solutions | Case studies | Case study | Climate | ClimateTech | Digitisation of agricultural value chains | East Asia and Pacific | English | Financial inclusion for farmers | Global and regional studies | Improve Climate Resilience | MNOs' operational and strategic issues | Mobile access and use | Mobile for Development | Papua New Guinea | Report | Research | Resource | Resource Type | Rural network coverage |

Our new report illustrates the unique opportunity to use existing mobile infrastructure for high-resolution rainfall observation and improved climate services in Papua New Guinea.

Mobile for Humanitarian Innovation Annual Report 2021

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Wednesday 23 Mar 2022 | Climate | Disaster response | Education | Global | Mobile for Development | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Refugees and forced migrants | Report | Resource |

In 2021, against the backdrop of the on-going COVID-19 pandemic, humanitarian needs continued to rise. Disasters from climate-related hazards, displacement caused by conflict, and food insecurity – sometimes in combination, remained a ...

Exploring women’s use of mobile money in Ghana

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Monday 21 Mar 2022 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | Case studies | Digital literacy | English | Financial inclusion for women | Gender | Ghana | Global and regional studies | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Report | Resource |

The reports looks into the impact of the pandemic on mobile money usage for men and women and the barriers to greater usage, with a specific focus on women entrepreneurs.

The Value of Pay-as-you-go Solar for Mobile Operators: Insights from customer journeys in Benin and Cote d’Ivoire

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Friday 18 Mar 2022 | Benin | Cote d'Ivoire | Digital Utilities | Energy | English | French | Middle East and North Africa | Mobile access and use | partnership-hub | Report | Research | Sub-Saharan Africa |

While our previous research clearly demonstrated the benefits quantitatively, it did not shed light on how and why people changed their behaviour. In partnership with MTN in Benin and Orange in Côte d’Ivoire, we conducted a follow-up qualitative study.

Mobile Money and Humanitarian Assistance

Presentation

Thursday 10 Mar 2022 | Accelerating Digital and Financial Inclusion | English | Industry assets and standards | Mobile access and use | Mobile for Development | Mobile for Humanitarian Innovation | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Presentation | Report |

Partnerships between humanitarian providers and Mobile Money providers established via open APIs can facilitate cash in emergency situations to those displaced or in need of humanitarian assistance.

MWC Barcelona 2022 Session: ‘Reaching Underserved Population Segments’

Video

Thursday 10 Mar 2022 | Assistive Tech | Connected Society | English | Mobile access and use | Mobile for Development | Presentation | Video |

At some stage in the innovation journey, customer acquisition curves start to flatten and growth strategies shift to focus on creating value for unreached customer segments. A one-size-fits-all strategy no longer resonates with ...

Typhoon Rai Response: The role of the mobile industry

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Tuesday 8 Mar 2022 | Case study | Climate | Disaster response | East Asia and Pacific | Mobile for Development | Mobile for Humanitarian Innovation | Philippines | Preparedness |

On December 16, 2021, the Philippines was hit by Typhoon Rai (known locally as Odette) causing devastation in island and coastal communities in the east and flooding cities all over the country. Nearly 8 million people were affected by ...

Mobile Internet, Well-being and Gender: Understanding the Links

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Monday 7 Mar 2022 | Bangladesh | Connected Women | Gender | Ghana | Mobile internet for women | Report | Research | Resource | South Asia | Sub-Saharan Africa |

The GSMA Connected Women team partnered with the University of Pennsylvania to develop a multidimensional well-being index to examine the link between mobile internet use and well-being among men and women.

Mobile money as a channel for remittances: How open APIs enable fast, low-cost, and secure delivery

Presentation

Monday 21 Feb 2022 | Building the financial ecosystem | Case study | English | Global | International remittances | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Presentation | Research | Resource |

Find out more about how open APIs enable fast, low-cost, and secure delivery in this report.

M4H Innovation Fund lessons and outcomes: Nokia Saving Lives

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Monday 21 Feb 2022 | Case study | Disaster response | Innovation fund and grants | Mobile for Development | Mobile for Humanitarian Innovation | Philippines |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to ...

Closing the Mobile Disability Gap in Sri Lanka: Insights and Recommendations

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Tuesday 15 Feb 2022 | Assistive Tech | Connected Society | Digital inclusion for persons with disability | English | Mobile access and use | Report | Research | South Asia | Sri Lanka |

Access to mobile can be life changing for persons with disabilities. Mobile phones, particularly smartphones, can cluster multiple assistive technologies into one device, enabling more autonomous living. But many persons with ...

Updated: GSMA Mobile Internet Skills Training Toolkit (MISTT)

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Tuesday 8 Feb 2022 | Connected Society | English | Global | Mobile access and use | Mobile Digital Skills Alliance | Resource | Toolkit |

The GSMA Mobile Internet Skills Training Toolkit (MISTT) is a set of free resources to teach people the basic skills they need to access and use mobile internet. It uses a ‘train the trainer’ approach and consists of short lessons ...

Mobile money and consumer financial health

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Monday 24 Jan 2022 | Building the financial ecosystem | Case studies | English | Health | MNOs' operational and strategic issues | Mobile access and use | Mobile for Development | Mobile health | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Policy and regulation | Regulation | Report | Resource |

Gain an insight on what ‘financial health’ means in the digital financial services industry, and how mobile money providers are contributing to robust financial health of their consumers.

Mobile Money Metrics Tool

Video

Tuesday 21 Dec 2021 | English | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Video |

In 2021, the GSMA Mobile Money team launched the ‘Mobile Money Metrics’ tool. Offering ecosystem players from providers and governments to aid and development organisations information to enable them to make better decisions about how ...

Informal Youth Employment in the Mobile Industry in Sub-Saharan Africa

Documents

Monday 20 Dec 2021 | Central Insights Unit | Employment | Mobile for Development | Report | Research | Resource | Sub-Saharan Africa |

This report shines a light on informal economic opportunities created directly in the mobile industry value chain. Between December 2020 and February 2021, GSMA Mobile for Development conducted interviews and surveys with youth in six ...

The GSMA AgriTech session at Cracking the Nut 2021: Building resilient food systems with digital agriculture

Video

Friday 17 Dec 2021 | AgriTech | AgriTech solutions | Climate | Energy | English | Global | Video | Water |

On 16 November 2021, we hosted a breakout session at Cracking the Nut, the global event convening development practitioners to discuss issues around building the world’s rural and agricultural markets.

The GSMA AgriTech programme: How we work with agritech companies and investors

Video

Wednesday 15 Dec 2021 | AgriTech | AgriTech solutions | Climate | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Innovation fund and grants | Video |

The AgriTech programme operates at the intersection of the mobile ecosystem and the development sector to develop, launch and scale commercially viable digital solutions for smallholder farmers.

The GSMA AgriTech programme: What we do

Video

Wednesday 15 Dec 2021 | AgriTech | AgriTech solutions | Climate | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Innovation fund and grants | Video |

The AgriTech programme operates at the intersection of the mobile ecosystem and the development sector to develop, launch and scale commercially viable digital solutions for smallholder farmers.

The GSMA AgriTech programme: How we work with MNOs and climate resilience service providers

Video

Wednesday 15 Dec 2021 | AgriTech | AgriTech solutions | Climate | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Innovation fund and grants | Video |

The AgriTech programme operates at the intersection of the mobile ecosystem and the development sector to develop, launch and scale commercially viable digital solutions for smallholder farmers.

The GSMA AgriTech programme: How we work with agribusinesses

Video

Wednesday 15 Dec 2021 | AgriTech | AgriTech solutions | Climate | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Innovation fund and grants | Video |

The AgriTech programme operates at the intersection of the mobile ecosystem and the development sector to develop, launch and scale commercially viable digital solutions for smallholder farmers.

Mobile for Humanitarian Innovation Fund Portfolio (2017-2022)

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Wednesday 8 Dec 2021 | Disaster response | Frontier Technology | Global | Innovation fund and grants | Mobile for Development | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Refugees and forced migrants | Report | Resilient technology | Resource |

Within this document you will find a summary of each of the investments from the Mobile for Humanitarian Innovation Fund Portfolio.

The Mobile Disability Gap Report 2021

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Friday 3 Dec 2021 | Assistive Tech | Connected Society | Digital inclusion for persons with disability | English | Global | Mobile access and use | Report | Research |

Mobile devices and services offer life-changing benefits to persons with disabilities, enabling more independent living. However, GSMA research shows that despite this potential, many persons with disabilities remain unconnected and ...

National Emergency Telecommunications Plans: Enablers and Safeguards – A brief evaluation guide for policy practitioners

Documents

Thursday 2 Dec 2021 | Disaster response | Global | Guidelines | Mobile for Development | Mobile for Humanitarian Innovation | Policy and regulation | Preparedness | Resource | Toolkit |

In collaboration with the humanitarian community, some governments are developing disaster response frameworks that rely on telecommunications, often referred to as National Emergency Telecommunications Plans (NETPs). An NETP is a ...

Investment Trends in the Indo-Pacific Region: An overview of the diverse and vibrant innovation ecosystem

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Thursday 25 Nov 2021 | East Asia and Pacific | Ecosystem Accelerator | English | Innovation fund and grants | Mobile access and use | Mobile for Development | Report |

This report provides an overview of the investment landscape across the Indo-Pacific region and builds on the analysis of over 1,300 deals tracked between 2016 and 2021.

Webinar On Demand: Driving Mobile Digital Skills Development

Video

Wednesday 17 Nov 2021 | Connected Society | Digital literacy | English | Global | Presentation | Resource | Webinar |

Mobile is the primary and often only way of accessing internet in low- and middle-income countries (LMICs), enabling access to life-enhancing services, driving economic growth, and creating opportunities for citizens and businesses to ...

MWC Africa 2021 – Africa’s Fintech revolution: Driving Financial Inclusion Through Mobile Money Diversification

Video

Tuesday 16 Nov 2021 | Accelerating Digital and Financial Inclusion | Digital Equity | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Resource | Sub-Saharan Africa | Video |

This session explores the potential for the expansion of mobile money into new use cases, demonstrating opportunities for customers, businesses, NGOs and governments.

Pivotal role of Mobile Money: Driving inclusion and resilience

Video

Tuesday 16 Nov 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | English | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Resource | Video |

On Wednesday 3rd of November, the GSMA Mobile Money held a session discussing The Pivotal role of Mobile Money: Driving inclusion and resilience at Financial Inclusion Week – the annual gathering of the global ...

MWC AFRICA – Unlocking Africa’s Digital Economy

Video

Friday 12 Nov 2021 | Ecosystem Accelerator | Sub-Saharan Africa | Video |

Through the rollout of their Digital Transformation Centres across Africa, German Development Cooperation with their initiative Invest for Jobs is a key contributor to the rise of Africa’s digital economy, supporting African ...

The Climate Crisis: Mobile-enabled solutions in humanitarian emergencies

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Wednesday 10 Nov 2021 | Climate | ClimateTech | Disaster response | Frontier Technology | Global | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Report | Resilient technology |

This report outlines five use cases in which mobile technology plays a critical role in addressing the climate challenge in humanitarian contexts.

Developing mobile digital skills in low- and middle-income countries

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Monday 8 Nov 2021 | Connected Society | Digital literacy | English | Ghana | India | Mobile access and use | Report | Research |

Acquiring digital skills, and mobile digital skills in particular, is critical for people in low- and middle-income countries to participate in a rapidly digitalising society. However, the GSMA’s The ...

Mobile Money Policy and Regulatory Handbook

Document

Thursday 21 Oct 2021 | Accelerating Digital and Financial Inclusion | English | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Policy and regulation | Regulation | Report | Research | Resource |

Find out how enabling regulatory framework can unlock the full potential of mobile money services helping to drive financial inclusion, reduce economic inequalities and improve employment and economic growth.  

The Mobile Money Regulatory Index

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Tuesday 19 Oct 2021 | Case study | English | Global | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Report | Resource |

The mobile money regulatory index is a tool that measures the extent to which a country’s regulations provide an enabling framework for sustainable mobile money services. This tool was developed owing to the dearth of available indices ...

Partnership models for mobile-enabled insurance

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Friday 15 Oct 2021 | Accelerating Digital and Financial Inclusion | English | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Report | Resource |

Gain an insight on mobile-enabled insurance and learn about the many benefits of mobile money and insurance provider partnerships.

Mobile Money API Industry Report: The challenges of seamless integration

Document

Thursday 14 Oct 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | English | Global | Global and regional studies | Industry assets and standards | MNOs' operational and strategic issues | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Report | Resource |

Learn about commercial models, integration challenges and ways in which Open API strategies for seamless partner integrations can be improved.

Multiplying the Impact of Mobile Internet Skills Training

Document

Wednesday 13 Oct 2021 | Case study | Connected Society | Digital literacy | English | MISTT Case Studies | Mobile access and use | Report | Resource | Sub-Saharan Africa | Uganda |

A lack of literacy and digital skills is one of the key barriers to mobile internet adoption across low-and middle-income countries. To fully participate in, and take advantage of the digital economy, people need to not only understand ...

Agri DFS: Emerging business models to support the financial inclusion of smallholder farmers

Document

Wednesday 13 Oct 2021 | Accelerating Digital and Financial Inclusion | AgriTech | AgriTech solutions | Building the financial ecosystem | Case study | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Financial inclusion for women | Global | Mobile for Development | Report | Resilient technology | Resource |

Agricultural digital financial services can enable smallholders to manage cash flows and protect themselves against external shocks. This report explores five agri DFS business models; their enablers, partnership models and pathways to scale.

MWC Africa 2021 – Enabling Services with Mobile Money: Emerging Innovations in Africa

Video

Wednesday 29 Sep 2021 | Accelerating Digital and Financial Inclusion | English | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Video |

This session highlighted examples of emerging innovations that leverage mobile money for financial inclusion, exploring the role of mobile money providers and other ecosystem actors in the journey from innovation to scale.

MWC Africa 2021 – Accelerating Digital And Financial Inclusion In Africa

Video

Tuesday 28 Sep 2021 | Accelerating Digital and Financial Inclusion | English | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Video |

Find out the latest statistics on mobile internet connectivity that highlight the progress made towards closing the coverage and usage gaps across the world and particularly that of Sub-Saharan Africa.

The State of Mobile Internet Connectivity Report 2021

Document

Tuesday 28 Sep 2021 | Connected Society | English | Global | Mobile access and use | Report | Research | State of the industry and trends |

For the first time, more than half of the world’s population is using mobile internet. This Connected Society flagship report highlights trends in coverage and usage of mobile internet over the last six years and key barriers to mobile internet adoption.

Mobile money enabled cash aid delivery: Humanitarian practitioner course

Presentation

Monday 27 Sep 2021 | Mobile for Humanitarian Innovation |

Cash and voucher assistance (CVA) has increasingly been the modality of choice in many crisis situations and using digital mechanisms for disbursement has been growing alongside it. This course has been designed for participants to ...

Mobile money enabled cash aid delivery: Mobile operator course

Presentation

Monday 27 Sep 2021 | Mobile for Humanitarian Innovation |

Cash and voucher assistance (CVA) has increasingly been the modality of choice in many crisis situations and using digital mechanisms for disbursement has been growing alongside it. This course has been designed for participants to ...

The Impact of COVID-19 Regulatory Measures on Mobile Money Services

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Thursday 1 Jul 2021 | Accelerating Digital and Financial Inclusion | Case studies | Case study | English | Ghana | Kenya | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Regulation | Report | Rwanda | Sub-Saharan Africa | Zambia |

The COVID-19 pandemic has affected almost every sector globally, significantly reducing consumer demand for products and services. Governments worldwide have allocated more than $13 trillion to counter these devastating economic ...

MTN Data Smart Case Study

Document

Monday 20 Sep 2021 | Benin | Cameroon | Case study | Connected Society | Digital literacy | English | MISTT Case Studies | Mobile access and use | Report | Sub-Saharan Africa | Uganda |

In 2019, MTN launched Data Smart, a digital literacy campaign. This case study provides an overview of the campaign and explores how it has increased mobile internet use among MTN customers in two key markets: Benin and Cameroon.

Uncredentialed and Underserved: Access to Mobile in One’s Own Name

Document

Friday 3 Sep 2021 | Bangladesh | Digital Identity | English | India | Kenya | Mobile access and use | Mozambique | Nigeria | Pakistan | South Asia | Sub-Saharan Africa |

In order to gauge the scale and nuances of the consumer landscape around ID and access to a SIM card and mobile services in one’s own name, the GSMA conducted nationally representative quantitative research in seven populous low- and middle-income countrie

Mobile Money Remittances: Supporting Lives During a Crisis

Document

Wednesday 7 Jul 2021 | Accelerating Digital and Financial Inclusion | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Report |

COVID-19 had significant impacts on the international remittances market with nearly every remittance family globally impacted. The mobile money industry responded rapidly and proactively, helping families transfer money affordably ...

The Mobile Money Prevalence Index (MMPI): A Country-Level Indicator for Assessing the Adoption, Activity and Accessibility of Mobile Money

Document

Wednesday 15 Sep 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | Financial inclusion for women | Global | Global and regional studies | Industry assets and standards | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Research | Resource | State of the industry and trends |

Since the launch of mobile money in the 2000s, the GSMA has received hundreds of requests for country-level insights into the industry. These requests have come from multilateral institutions, national and regional central banks, ...

Mobile Gender Gap Report 2021: Methodology

Document

Monday 6 Sep 2021 | Connected Women | English | Gender | Mobile access and use | Mobile internet for women | Report | Research |

This document describes the analysis and modelling undertaken for The Mobile Gender Gap Report 2021 and highlights key methodological changes from previous years.

M4H Innovation Fund lessons and outcomes: REFUNITE LevelApp

Document

Monday 6 Sep 2021 | Case study | English | Mobile for Humanitarian Innovation | Refugees and forced migrants | Resource | Sub-Saharan Africa | Uganda |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to ...

The GSMA Mobile Money Certification

Video

Wednesday 1 Sep 2021 | Accelerating Digital and Financial Inclusion | Industry assets and standards | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Regulation | Resource | Video |

The GSMA Mobile Money Certification is a global initiative to bring safer and resilient financial services to millions of customers around the world.

Verifying recipients of cash assistance through Voice ID: Pilot project lessons and outcomes

Document

Tuesday 17 Aug 2021 | Case study | Mobile for Humanitarian Innovation | Refugees and forced migrants | Resource | Somalia | Somaliland | Sub-Saharan Africa |

Through a partnership convened by the GSMA, partners CARE International and Telesom developed and deployed an innovative solution that utilises a user’s voice as verification for cash and voucher assistance (CVA). The solution was ...

Navigating the Tech Ecosystem in Cameroon

Documents

Monday 26 Jul 2021 | Building the financial ecosystem | Cameroon | Central Insights Unit | Employment | Frontier Technology | Mobile for Development | Resource | Sub-Saharan Africa |

Cameroon’s economy was the hardest hit by COVID-19 in Central Africa. Information and communication technology (ICT) has been identified as a key driver of jobs and economic growth and a pathway for Cameroon to recover from the effects ...

M4H Innovation Fund lessons and outcomes: CHANTER

Document

Thursday 22 Jul 2021 | Case study | Disaster response | English | Haiti | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Preparedness | Refugees and forced migrants |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to test or scale ...

Innovative Data for Urban Planning: The Opportunities and Challenges of Public-Private Data Partnerships

Document

Wednesday 21 Jul 2021 | Digital Utilities | Energy | English | partnership-hub | Public-Private | Report | Resilient technology | Sanitation | South Asia | Sub-Saharan Africa | Water |

This report identifies challenges and enablers for data-sharing public-private partnerships (PPPs) that relate to the partnership engagement model, data and technology, regulation and ethics frameworks and evaluation and sustainability.

Using Mobile Technology to Improve Remittances to the Pacific

Document

Wednesday 21 Jul 2021 | Case studies | Central Insights Unit | East Asia and Pacific | English | Fiji | Global and regional studies | International remittances | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Papua New Guinea | Report | Resource | samoa | Solomon Islands | Tonga | Vanuatu |

This report explores the landscape of cross-border remittances in a number of PICs. It draws on lessons from other regions to understand mobile technology's potential in promoting accessible and affordable remittances in the Pacific region.

Webinar – Mobile money profitability: Exploring current & future business models

Video

Thursday 8 Jul 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | Case studies | English | Global | Global and regional studies | Industry assets and standards | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Preparedness | Presentation | Regulation | Resource | State of the industry and trends | Sub-Saharan Africa | Video | Webinar |

Watch the video and learn from the GSMA and BFA Global about the case and timeliness for a transition to a more resilient ecosystem-centric profitability model. 

Using the GSMA Mobile Connectivity Index to drive digital inclusion: Guidelines for policymakers

Document

Monday 12 Jul 2021 | Benin | Case study | Connected Society | English | Global | Mobile access and use | Policy and regulation | Report | Sub-Saharan Africa | Uganda |

The COVID-19 pandemic has underscored the importance of the internet and the critical role of mobile technology, which is the primary way most people access the internet. Mobile internet is providing access to critical information, ...

Building and strengthening digital ecosystems in humanitarian contexts

Document

Tuesday 6 Jul 2021 | Disaster response | English | Ethiopia | Mobile for Humanitarian Innovation | Refugee crisis | Refugees and forced migrants | Report | Rwanda | Somalia | Somaliland | Sub-Saharan Africa | Uganda |

This report draws on lessons from the GSMA Mobile for Humanitarian Innovation programme's Strategic Partnership portfolio. These lessons were identified in a detailed systematic review of over 150 pieces of evidence, 12 in-depth ...

Mobile Technology for Participatory Forest Management: Co-designing and testing prototypes in Kenya

Documents

Monday 5 Jul 2021 | ClimateTech | Kenya | Mobile for Development | Report | Research | Sub-Saharan Africa |

In this report we explore how mobile devices and applications can be leveraged to strengthen participatory forest management (PFM) efforts in Kenya.

Isabelle Carboni presents the key findings of the Mobile Gender Gap Report 2021

Video

Thursday 17 Jun 2021 | Connected Women | Financial inclusion for women | Gender | Mobile access and use | Mobile internet for women | Presentation | Research | Video |

On Thursday 17 June, we launched the Mobile Gender Gap Report 2021. At the virtual launch event, Isabelle Carboni, Insights Director of the Connected Women programme presented the the key ...

Vishakha Saigal, Vice President & Head-Strategic Initiatives, Regulatory Policy & Research, Reliance Jio

Video

Thursday 17 Jun 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Gender | India | Mobile internet for women | South Asia | Video |

On Thursday 17 June, the GSMA Connected Women team launched the Mobile Gender Gap Report 2021. At the virtual launch event, Claire Sibthorpe of the GSMA spoke with Vishakha Saigal from Jio ...

Peter Ndegwa, CEO, Safaricom

Video

Thursday 17 Jun 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Gender | Kenya | Mobile internet for women | Sub-Saharan Africa | Video |

On Thursday 17 June, the GSMA Connected Women team launched the Mobile Gender Gap Report 2021. At the virtual launch event, Claire Sibthorpe of the GSMA spoke with Peter Ndegwa from ...

Phumzile Mlambo-Ngcuka, Executive Director, UN Women

Video

Thursday 17 Jun 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Financial inclusion for women | Gender | Mobile internet for women | Video |

On Thursday 17 June, the GSMA Connected Women team launched the Mobile Gender Gap Report 2021. At the virtual launch event, Mats Granryd of the GSMA spoke with Phumzile Mlambo-Ngcuka from ...

Doreen Bogdan-Martin, Director, Telecommunication Development Bureau, ITU

Video

Thursday 17 Jun 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Financial inclusion for women | Gender | Mobile internet for women | Video |

On Thursday 17 June, the GSMA Connected Women team launched the Mobile Gender Gap Report 2021. At the virtual launch event, Claire Sibthorpe of the GSMA spoke with Doreen Bogdan-Martin ...

Webinar – COVID-19: Accelerating the use of digital agriculture

Video

Thursday 24 Jun 2021 | AgriTech | AgriTech solutions | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Financial inclusion for women | Global | Mobile for Development | Resilient technology | Resource | Video |

Check out our webinar for insights on trends in digital agriculture adoption during the pandemic and the challenges posed by COVID-19 for smallholder farmers.

The Mobile Gender Gap Report 2021

Document

Thursday 17 Jun 2021 | Connected Women | English | Gender | Global | Mobile internet for women | Report | Research |

This flagship report highlights how the mobile gender gap continues to improve in South Asia, but less so in other regions. It explores the key barriers preventing women’s equal access to mobile internet as well as the rise of women’s smartphone ownership.

Understanding people’s mobile digital skills needs

Document

Tuesday 25 May 2021 | Connected Society | Digital literacy | English | Ghana | India | Mobile access and use | Report | Research | South Asia | Sub-Saharan Africa |

Acquiring digital skills, and mobile digital skills in particular, is critical for people in low- and middle-income countries to participate in a rapidly digitalising society. However, the GSMA’s The State of Mobile Internet ...

Connected Women Life Stories: Video Series

Videos

Monday 17 May 2021 | Bangladesh | Connected Women | English | Financial inclusion for women | Gender | Ghana | India | Indonesia | Kenya | Life stories | Mobile internet for women | Senegal | South Asia | Sri Lanka | Sub-Saharan Africa | Video |

In this series, women from Africa and Asia share their stories through their mobile phones, describing how mobile internet or mobile money has transformed their lives - helping them with their work, studies or family life, particularly during COVID-19.

Developing guidelines for cash transfers in Somalia

Documents

Monday 24 May 2021 | Guidelines | Mobile for Humanitarian Innovation | Resource | Somalia | Somaliland | Sub-Saharan Africa |

In April 2020, the GSMA partnered with the Somalia Cash Working Group to commission this study on cash transfers in the three regions of Somalia: South-Central, Puntland and Somaliland. The overall aim is to improve the effectiveness, ...

Supporting Innovation in Digital Urban Services

Document

Monday 17 May 2021 | ClimateTech | Digital Utilities | Innovation fund and grants | Report |

This report first describes the opportunity to leverage a powerful digital ecosystem for improving lives, and the role that the GSMA plays to catalyse these solutions through our GSMA Innovation Fund. It then discusses ...

Accelerating mobile internet adoption: Policy considerations to bridge the digital divide in low- and middle-income countries

Document

Tuesday 11 May 2021 | Connected Society | Digital literacy | English | Global | Mobile access and use | Policy and regulation | Report | Research |

This report responds to the need to accelerate mobile internet adoption and use, which is the biggest challenge in bridging the digital divide. The report sets out a wide range of policy considerations and proposes a comprehensive ...

M4H Innovation Fund lessons and outcomes: Lumkani Fire Detection and Insurance

Document

Monday 3 May 2021 | Case study | Disaster response | English | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | South Africa | Sub-Saharan Africa |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to test or scale ...

Building resilience through mobile-enabled solutions: Lessons from the Mobile for Humanitarian Innovation Fund

Document

Tuesday 27 Apr 2021 | Disaster response | English | Global | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Refugees and forced migrants | Report |

In September 2017, with support from the UK Foreign, Commonwealth & Development Office (FCDO), the GSMA launched the Mobile for Humanitarian Innovation Fund. The Fund aimed to catalyse partnerships that would deliver innovative, ...

COVID-19: Accelerating the use of digital agriculture

Document

Monday 26 Apr 2021 | AgriTech | AgriTech solutions | Building the financial ecosystem | Case study | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Financial inclusion for women | Gender | Global | Mobile for Development | Policy and regulation | Presentation | Report | Research | Resilient technology | Resource | State of the industry and trends |

COVID-19 exposed the vulnerability of agricultural and food systems in LMICs. This report provides agritechs, MNOs, investors, and donors with insights into the adoption of digital agriculture and how to accelerate it in light of new challenges.

Inclusive Digital Agriculture: Making value chains work for farmers with disabilities

Document

Tuesday 27 Apr 2021 | AgriTech | AgriTech solutions | Assistive Tech | Digital inclusion for persons with disability | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Global | Mobile for Development | Report | Resource |

For the first time, this report provides evidence of the barriers facing farmers with disabilities in the agricultural value chain in LMICs and the opportunities to support disability inclusion in agriculture through digital tools.

Digital Dividends in Plastic Recycling

Document

Thursday 22 Apr 2021 | ClimateTech | Mobile for Development | Report | Resource | South Asia | Sub-Saharan Africa |

This report explores the specific benefits that plastics organisations in LMICs currently reap, or could eventually reap, from using digital tools or services or partnering with technology organisations.

Safaricom’s Maisha Ni Digital Campaign

Document

Tuesday 20 Apr 2021 | Case study | Connected Women | English | Gender | Kenya | Mobile access and use | Mobile internet for women | Report | Research | Sub-Saharan Africa |

This case study assesses the impact of the Maisha Ni Digital campaign on women’s adoption and use of mobile internet as well as the commercial benefits for Safaricom. It also provides key lessons learned and practical recommendations.

Access to Mobile Services and Proof of Identity 2021

Document

Thursday 15 Apr 2021 | Digital Identity | Mobile access and use | Report | South Asia | Sub-Saharan Africa |

The Access to Mobile Services and Proof of Identity research report series examines SIM registration policies globally and finds that certain underserved groups are significantly less likely to have a SIM card registered in their own name.

Webinar on demand:
Mobile money: Thriving in a year of global upheaval

Video

Wednesday 14 Apr 2021 | East Asia and Pacific | English | Latin America & the Caribbean | Middle East and North Africa | Mobile Money | Presentation | South Asia | Sub-Saharan Africa | Video |

This year’s State of the Industry Report on Mobile Money looks at how the industry has embraced disruption and built resilience in the face of the COVID-19 pandemic. Mobile money services across Africa, Asia, Latin America and the Caribbean, and the ...

The GSMA Mobile Money API as an enabler for Sustainable Development Goals

Document

Tuesday 13 Apr 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | English | Financial inclusion for farmers | Financial inclusion for women | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Report | Resource |

Mobile money is a rapidly growing sector of the financial services industry across developing markets, reaching many people who do not have access to other financial services.

GSMA Mobile Money API Compliance Verification Service brochure

Document

Tuesday 13 Apr 2021 | Building the financial ecosystem | English | Mobile Money | Resource | Toolkit |

The GSMA Mobile Money API Compliance Verification Service is designed to support mobile money providers and third-party service providers who wish to comply with the harmonised industry specification on best practice in design and security.

High Level Virtual Roundtable Recording: Achieving mobile-enabled digital inclusion in Bangladesh

Video

Friday 9 Apr 2021 | Bangladesh | Connected Society | English | Mobile access and use | South Asia | Video | Webinar |

In this GSMA National Dialogues high level virtual roundtable, panellists examined the findings of the latest report, ‘Achieving mobile-enabled digital inclusion in Bangladesh’ and discussed the barriers to digital inclusion in Bangladesh and the ...

Addressing the Mobile Gender Gap in Pakistan

Document

Thursday 8 Apr 2021 | Connected Women | English | Gender | Mobile internet for women | Pakistan | Report | Research | South Asia |

Across low- and middle-income countries (LMICs), mobile is the primary way most people access the internet, accounting for 85 per cent of total broadband connections. Despite the importance of mobile, the benefits are not shared ...

Scaling digital platforms through partnerships: The value of collaboration between mobile operators and digital platforms in emerging economies

Document

Wednesday 31 Mar 2021 | East Asia and Pacific | Ecosystem Accelerator | English | Middle East and North Africa | Mobile access and use | Report | South Asia | Sub-Saharan Africa |

Digital platforms, defined as technology-enabled business models that create value by facilitating exchanges between two or more interdependent groups, have the potential to transform emerging economies in Africa and Southeast Asia by ...

Commercially Sustainable Roles for Mobile Operators in Digital ID Ecosystems

Document

Wednesday 31 Mar 2021 | Digital Identity | East Asia and Pacific | Education | Employment | English | Gender | Health | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Policy and regulation | Report | South Asia | Sub-Saharan Africa |

Leveraging SIM registration and mobile money KYC (Know Your Customer) proof-of-identity compliance to accelerate digital inclusion