GSMA | Mobile for Development - Resources

Mobile for Development

The Mobile Disability Gap Report 2021

Friday 3 Dec 2021 | Assistive Tech | Connected Society | Digital inclusion for persons with disability | English | Global | Mobile access and use | Report | Research |

Mobile devices and services offer life-changing benefits to persons with disabilities, enabling more independent living. However, GSMA research shows that despite this potential, many persons with disabilities remain unconnected and ...

National Emergency Telecommunications Plans: Enablers and Safeguards – A brief evaluation guide for policy practitioners

Thursday 2 Dec 2021 | Disaster response | Global | Guidelines | Mobile for Development | Mobile for Humanitarian Innovation | Policy and regulation | Preparedness | Resource | Toolkit |

In collaboration with the humanitarian community, some governments are developing disaster response frameworks that rely on telecommunications, often referred to as National Emergency Telecommunications Plans (NETPs). An NETP is a ...

Investment Trends in the Indo-Pacific Region: An overview of the diverse and vibrant innovation ecosystem

Thursday 25 Nov 2021 | East Asia and Pacific | Ecosystem Accelerator | English | Innovation fund and grants | Mobile access and use | Mobile for Development | Partnership engagement | Report |

This report provides an overview of the investment landscape across the Indo-Pacific region and builds on the analysis of over 1,300 deals tracked between 2016 and 2021.

Webinar On Demand: Driving Mobile Digital Skills Development

Wednesday 17 Nov 2021 | Connected Society | Digital literacy | English | Global | Presentation | Resource | Webinar |

Mobile is the primary and often only way of accessing internet in low- and middle-income countries (LMICs), enabling access to life-enhancing services, driving economic growth, and creating opportunities for citizens and businesses to ...

Pivotal role of Mobile Money: Driving inclusion and resilience

Tuesday 16 Nov 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | English | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Resource | Video |

On Wednesday 3rd of November, the GSMA Mobile Money held a session discussing The Pivotal role of Mobile Money: Driving inclusion and resilience at Financial Inclusion Week – the annual gathering of the global ...

MWC AFRICA – Unlocking Africa’s Digital Economy

Friday 12 Nov 2021 | Ecosystem Accelerator | Sub-Saharan Africa | Video |

Through the rollout of their Digital Transformation Centres across Africa, German Development Cooperation with their initiative Invest for Jobs is a key contributor to the rise of Africa’s digital economy, supporting African ...

The Climate Crisis: Mobile-enabled solutions in humanitarian emergencies

Wednesday 10 Nov 2021 | Climate | ClimateTech | Disaster response | Frontier Technology | Global | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Report | Resilient technology |

This report outlines five use cases in which mobile technology plays a critical role in addressing the climate challenge in humanitarian contexts.

Developing mobile digital skills in low- and middle-income countries

Monday 8 Nov 2021 | Connected Society | Digital literacy | English | Ghana | India | Mobile access and use | Report | Research |

Acquiring digital skills, and mobile digital skills in particular, is critical for people in low- and middle-income countries to participate in a rapidly digitalising society. However, the GSMA’s The ...

Mobile Money Policy and Regulatory Handbook

Thursday 21 Oct 2021 | Accelerating Digital and Financial Inclusion | English | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Policy and regulation | Regulation | Report | Research | Resource |

Find out how enabling regulatory framework can unlock the full potential of mobile money services helping to drive financial inclusion, reduce economic inequalities and improve employment and economic growth.

Partnership models for mobile-enabled insurance

Friday 15 Oct 2021 | Accelerating Digital and Financial Inclusion | English | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Partnership engagement | Report | Resource |

Gain an insight on mobile-enabled insurance and learn about the many benefits of mobile money and insurance provider partnerships.

Mobile Money API Industry Report: The challenges of seamless integration

Thursday 14 Oct 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | English | Global | Global and regional studies | Industry assets and standards | MNOs' operational and strategic issues | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Report | Resource |

Learn about commercial models, integration challenges and ways in which Open API strategies for seamless partner integrations can be improved.

Multiplying the Impact of Mobile Internet Skills Training

Wednesday 13 Oct 2021 | Case study | Connected Society | Digital literacy | English | MISTT Case Studies | Mobile access and use | Report | Resource | Sub-Saharan Africa | Uganda |

A lack of literacy and digital skills is one of the key barriers to mobile internet adoption across low-and middle-income countries. To fully participate in, and take advantage of the digital economy, people need to not only understand ...

Agri DFS: Emerging business models to support the financial inclusion of smallholder farmers

Wednesday 13 Oct 2021 | Accelerating Digital and Financial Inclusion | AgriTech | AgriTech solutions | Building the financial ecosystem | Case study | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Financial inclusion for women | Global | Mobile for Development | Partnership engagement | Report | Resilient technology | Resource |

Agricultural digital financial services can enable smallholders to manage cash flows and protect themselves against external shocks. This report explores five agri DFS business models; their enablers, partnership models and pathways to scale.

The State of Mobile Internet Connectivity Report 2021

Tuesday 28 Sep 2021 | Connected Society | English | Global | Mobile access and use | Report | Research | State of the industry and trends |

For the first time, more than half of the world’s population is using mobile internet. This Connected Society flagship report highlights trends in coverage and usage of mobile internet over the last six years and key barriers to mobile internet adoption.

Mobile money enabled cash aid delivery: Humanitarian practitioner course

Monday 27 Sep 2021 | Mobile for Humanitarian Innovation |

Cash and voucher assistance (CVA) has increasingly been the modality of choice in many crisis situations and using digital mechanisms for disbursement has been growing alongside it. This course has been designed for participants to ...

Mobile money enabled cash aid delivery: Mobile operator course

Monday 27 Sep 2021 | Mobile for Humanitarian Innovation |

Cash and voucher assistance (CVA) has increasingly been the modality of choice in many crisis situations and using digital mechanisms for disbursement has been growing alongside it. This course has been designed for participants to ...

The Impact of COVID-19 Regulatory Measures on Mobile Money Services

Thursday 1 Jul 2021 | Accelerating Digital and Financial Inclusion | Case studies | Case study | English | Ghana | Kenya | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Regulation | Report | Rwanda | Sub-Saharan Africa | Zambia |

The COVID-19 pandemic has affected almost every sector globally, significantly reducing consumer demand for products and services. Governments worldwide have allocated more than $13 trillion to counter these devastating economic ...

MTN Data Smart Case Study

Monday 20 Sep 2021 | Benin | Cameroon | Case study | Connected Society | Digital literacy | English | MISTT Case Studies | Mobile access and use | Report | Sub-Saharan Africa | Uganda |

In 2019, MTN launched Data Smart, a digital literacy campaign. This case study provides an overview of the campaign and explores how it has increased mobile internet use among MTN customers in two key markets: Benin and Cameroon.

Uncredentialed and Underserved: Access to Mobile in One’s Own Name

Friday 3 Sep 2021 | Bangladesh | Digital Identity | English | India | Kenya | Mobile access and use | Mozambique | Nigeria | Pakistan | South Asia | Sub-Saharan Africa |

In order to gauge the scale and nuances of the consumer landscape around ID and access to a SIM card and mobile services in one’s own name, the GSMA conducted nationally representative quantitative research in seven populous low- and middle-income countrie

Mobile Money Remittances: Supporting Lives During a Crisis

Wednesday 7 Jul 2021 | Accelerating Digital and Financial Inclusion | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Report |

The Mobile Money Prevalence Index (MMPI): A Country-Level Indicator for Assessing the Adoption, Activity and Accessibility of Mobile Money

Wednesday 15 Sep 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | Financial inclusion for women | Global | Global and regional studies | Industry assets and standards | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Research | Resource | State of the industry and trends |

Since the launch of mobile money in the 2000s, the GSMA has received hundreds of requests for country-level insights into the industry. These requests have come from multilateral institutions, national and regional central banks, ...

Mobile Gender Gap Report 2021: Methodology

Monday 6 Sep 2021 | Connected Women | English | Gender | Mobile access and use | Mobile internet for women | Report | Research |

This document describes the analysis and modelling undertaken for The Mobile Gender Gap Report 2021 and highlights key methodological changes from previous years.

M4H Innovation Fund lessons and outcomes: REFUNITE LevelApp

Monday 6 Sep 2021 | Case study | English | Mobile for Humanitarian Innovation | Refugees and forced migrants | Resource | Sub-Saharan Africa | Uganda |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to ...

The GSMA Mobile Money Certification

Wednesday 1 Sep 2021 | Accelerating Digital and Financial Inclusion | Industry assets and standards | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Regulation | Resource | Video |

The GSMA Mobile Money Certification is a global initiative to bring safer and resilient financial services to millions of customers around the world.

Verifying recipients of cash assistance through Voice ID: Pilot project lessons and outcomes

Tuesday 17 Aug 2021 | Case study | Mobile for Humanitarian Innovation | Refugees and forced migrants | Resource | Somalia | Somaliland | Sub-Saharan Africa |

Through a partnership convened by the GSMA, partners CARE International and Telesom developed and deployed an innovative solution that utilises a user’s voice as verification for cash and voucher assistance (CVA). The solution was ...

Navigating the Tech Ecosystem in Cameroon

Monday 26 Jul 2021 | Building the financial ecosystem | Cameroon | Central Insights Unit | Employment | Frontier Technology | Mobile for Development | Resource | Sub-Saharan Africa |

Cameroon’s economy was the hardest hit by COVID-19 in Central Africa. Information and communication technology (ICT) has been identified as a key driver of jobs and economic growth and a pathway for Cameroon to recover from the effects ...

M4H Innovation Fund lessons and outcomes: CHANTER

Thursday 22 Jul 2021 | Case study | Disaster response | English | Haiti | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Preparedness | Refugees and forced migrants |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to test or scale ...

Innovative Data for Urban Planning: The Opportunities and Challenges of Public-Private Data Partnerships

Wednesday 21 Jul 2021 | Digital Utilities | Energy | English | Partnership engagement | Report | Resilient technology | Sanitation | South Asia | Sub-Saharan Africa | Water |

This report identifies challenges and enablers for data-sharing public-private partnerships (PPPs) that relate to the partnership engagement model, data and technology, regulation and ethics frameworks and evaluation and sustainability.

Using Mobile Technology to Improve Remittances to the Pacific

Wednesday 21 Jul 2021 | Case studies | Central Insights Unit | East Asia and Pacific | English | Fiji | Global and regional studies | International remittances | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Papua New Guinea | Report | Resource | samoa | Solomon Islands | Tonga | Vanuatu |

This report explores the landscape of cross-border remittances in a number of PICs. It draws on lessons from other regions to understand mobile technology's potential in promoting accessible and affordable remittances in the Pacific region.

Webinar – Mobile money profitability: Exploring current & future business models

Thursday 8 Jul 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | Case studies | English | Global | Global and regional studies | Industry assets and standards | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Preparedness | Presentation | Regulation | Resource | State of the industry and trends | Sub-Saharan Africa | Video | Webinar |

Watch the video and learn from the GSMA and BFA Global about the case and timeliness for a transition to a more resilient ecosystem-centric profitability model.

Using the GSMA Mobile Connectivity Index to drive digital inclusion: Guidelines for policymakers

Monday 12 Jul 2021 | Benin | Case study | Connected Society | English | Global | Mobile access and use | Policy and regulation | Report | Sub-Saharan Africa | Uganda |

The COVID-19 pandemic has underscored the importance of the internet and the critical role of mobile technology, which is the primary way most people access the internet. Mobile internet is providing access to critical information, ...

Building and strengthening digital ecosystems in humanitarian contexts

Tuesday 6 Jul 2021 | Disaster response | English | Ethiopia | Mobile for Humanitarian Innovation | Refugee crisis | Refugees and forced migrants | Report | Rwanda | Somalia | Somaliland | Sub-Saharan Africa | Uganda |

This report draws on lessons from the GSMA Mobile for Humanitarian Innovation programme's Strategic Partnership portfolio. These lessons were identified in a detailed systematic review of over 150 pieces of evidence, 12 in-depth ...

Mobile Technology for Participatory Forest Management: Co-designing and testing prototypes in Kenya

Monday 5 Jul 2021 | ClimateTech | Kenya | Mobile for Development | Report | Research | Sub-Saharan Africa |

In this report we explore how mobile devices and applications can be leveraged to strengthen participatory forest management (PFM) efforts in Kenya.

Isabelle Carboni presents the key findings of the Mobile Gender Gap Report 2021

Thursday 17 Jun 2021 | Connected Women | Financial inclusion for women | Gender | Mobile access and use | Mobile internet for women | Presentation | Research | Video |

On Thursday 17 June, we launched the Mobile Gender Gap Report 2021. At the virtual launch event, Isabelle Carboni, Insights Director of the Connected Women programme presented the the key ...

Vishakha Saigal, Vice President & Head-Strategic Initiatives, Regulatory Policy & Research, Reliance Jio

Thursday 17 Jun 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Gender | India | Mobile internet for women | South Asia | Video |

On Thursday 17 June, the GSMA Connected Women team launched the Mobile Gender Gap Report 2021. At the virtual launch event, Claire Sibthorpe of the GSMA spoke with Vishakha Saigal from Jio ...

Peter Ndegwa, CEO, Safaricom

Thursday 17 Jun 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Gender | Kenya | Mobile internet for women | Sub-Saharan Africa | Video |

On Thursday 17 June, the GSMA Connected Women team launched the Mobile Gender Gap Report 2021. At the virtual launch event, Claire Sibthorpe of the GSMA spoke with Peter Ndegwa from ...

Phumzile Mlambo-Ngcuka, Executive Director, UN Women

Thursday 17 Jun 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Financial inclusion for women | Gender | Mobile internet for women | Video |

On Thursday 17 June, the GSMA Connected Women team launched the Mobile Gender Gap Report 2021. At the virtual launch event, Mats Granryd of the GSMA spoke with Phumzile Mlambo-Ngcuka from ...

Doreen Bogdan-Martin, Director, Telecommunication Development Bureau, ITU

Thursday 17 Jun 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Financial inclusion for women | Gender | Mobile internet for women | Video |

On Thursday 17 June, the GSMA Connected Women team launched the Mobile Gender Gap Report 2021. At the virtual launch event, Claire Sibthorpe of the GSMA spoke with Doreen Bogdan-Martin ...

Webinar – COVID-19: Accelerating the use of digital agriculture

Thursday 24 Jun 2021 | AgriTech | AgriTech solutions | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Financial inclusion for women | Global | Mobile for Development | Partnership engagement | Resilient technology | Resource | Video |

Check out our webinar for insights on trends in digital agriculture adoption during the pandemic and the challenges posed by COVID-19 for smallholder farmers.

The Mobile Gender Gap Report 2021

Thursday 17 Jun 2021 | Connected Women | English | Gender | Global | Mobile internet for women | Report | Research |

This flagship report highlights how the mobile gender gap continues to improve in South Asia, but less so in other regions. It explores the key barriers preventing women’s equal access to mobile internet as well as the rise of women’s smartphone ownership.

Understanding people’s mobile digital skills needs

Tuesday 25 May 2021 | Connected Society | Digital literacy | English | Ghana | India | Mobile access and use | Report | Research | South Asia | Sub-Saharan Africa |

Acquiring digital skills, and mobile digital skills in particular, is critical for people in low- and middle-income countries to participate in a rapidly digitalising society. However, the GSMA’s The State of Mobile Internet ...

Connected Women Life Stories: Video Series

Monday 17 May 2021 | Bangladesh | Connected Women | English | Financial inclusion for women | Gender | Ghana | India | Indonesia | Kenya | Life stories | Mobile internet for women | Senegal | South Asia | Sri Lanka | Sub-Saharan Africa | Video |

In this series, women from Africa and Asia share their stories through their mobile phones, describing how mobile internet or mobile money has transformed their lives - helping them with their work, studies or family life, particularly during COVID-19.

Developing guidelines for cash transfers in Somalia

Monday 24 May 2021 | Guidelines | Mobile for Humanitarian Innovation | Resource | Somalia | Somaliland | Sub-Saharan Africa |

In April 2020, the GSMA partnered with the Somalia Cash Working Group to commission this study on cash transfers in the three regions of Somalia: South-Central, Puntland and Somaliland. The overall aim is to improve the effectiveness, ...

Supporting Innovation in Digital Urban Services

Monday 17 May 2021 | ClimateTech | Digital Utilities | Innovation fund and grants | Report |

This report first describes the opportunity to leverage a powerful digital ecosystem for improving lives, and the role that the GSMA plays to catalyse these solutions through our GSMA Innovation Fund. It then discusses ...

Accelerating mobile internet adoption: Policy considerations to bridge the digital divide in low- and middle-income countries

Tuesday 11 May 2021 | Connected Society | Digital literacy | English | Global | Mobile access and use | Policy and regulation | Report | Research |

This report responds to the need to accelerate mobile internet adoption and use, which is the biggest challenge in bridging the digital divide. The report sets out a wide range of policy considerations and proposes a comprehensive ...

M4H Innovation Fund lessons and outcomes: Lumkani Fire Detection and Insurance

Monday 3 May 2021 | Case study | Disaster response | English | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | South Africa | Sub-Saharan Africa |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to test or scale ...

Building resilience through mobile-enabled solutions: Lessons from the Mobile for Humanitarian Innovation Fund

Tuesday 27 Apr 2021 | Disaster response | English | Global | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Refugees and forced migrants | Report |

In September 2017, with support from the UK Foreign, Commonwealth & Development Office (FCDO), the GSMA launched the Mobile for Humanitarian Innovation Fund. The Fund aimed to catalyse partnerships that would deliver innovative, ...

COVID-19: Accelerating the use of digital agriculture

Monday 26 Apr 2021 | AgriTech | AgriTech solutions | Building the financial ecosystem | Case study | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Financial inclusion for women | Gender | Global | Mobile for Development | Partnership engagement | Policy and regulation | Presentation | Report | Research | Resilient technology | Resource | State of the industry and trends |

COVID-19 exposed the vulnerability of agricultural and food systems in LMICs. This report provides agritechs, MNOs, investors, and donors with insights into the adoption of digital agriculture and how to accelerate it in light of new challenges.

Inclusive Digital Agriculture: Making value chains work for farmers with disabilities

Tuesday 27 Apr 2021 | AgriTech | AgriTech solutions | Assistive Tech | Digital inclusion for persons with disability | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Global | Mobile for Development | Report | Resource |

For the first time, this report provides evidence of the barriers facing farmers with disabilities in the agricultural value chain in LMICs and the opportunities to support disability inclusion in agriculture through digital tools.

Digital Dividends in Plastic Recycling

Thursday 22 Apr 2021 | ClimateTech | Mobile for Development | Report | Resource | South Asia | Sub-Saharan Africa |

This report explores the specific benefits that plastics organisations in LMICs currently reap, or could eventually reap, from using digital tools or services or partnering with technology organisations.

Safaricom’s Maisha Ni Digital Campaign

Tuesday 20 Apr 2021 | Case study | Connected Women | English | Gender | Kenya | Mobile access and use | Mobile internet for women | Report | Research | Sub-Saharan Africa |

This case study assesses the impact of the Maisha Ni Digital campaign on women’s adoption and use of mobile internet as well as the commercial benefits for Safaricom. It also provides key lessons learned and practical recommendations.

Access to Mobile Services and Proof of Identity 2021

Thursday 15 Apr 2021 | Digital Identity | Mobile access and use | Report | South Asia | Sub-Saharan Africa |

The Access to Mobile Services and Proof of Identity research report series examines SIM registration policies globally and finds that certain underserved groups are significantly less likely to have a SIM card registered in their own name.

Webinar on demand:
Mobile money: Thriving in a year of global upheaval

Wednesday 14 Apr 2021 | East Asia and Pacific | English | Latin America & the Caribbean | Middle East and North Africa | Mobile Money | Presentation | South Asia | Sub-Saharan Africa | Video |

This year’s State of the Industry Report on Mobile Money looks at how the industry has embraced disruption and built resilience in the face of the COVID-19 pandemic. Mobile money services across Africa, Asia, Latin America and the Caribbean, and the ...

The GSMA Mobile Money API as an enabler for Sustainable Development Goals

Tuesday 13 Apr 2021 | Accelerating Digital and Financial Inclusion | Building the financial ecosystem | English | Financial inclusion for farmers | Financial inclusion for women | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Report | Resource |

Mobile money is a rapidly growing sector of the financial services industry across developing markets, reaching many people who do not have access to other financial services.

GSMA Mobile Money API Compliance Verification Service brochure

Tuesday 13 Apr 2021 | Building the financial ecosystem | English | Mobile Money | Resource | Toolkit |

The GSMA Mobile Money API Compliance Verification Service is designed to support mobile money providers and third-party service providers who wish to comply with the harmonised industry specification on best practice in design and security.

High Level Virtual Roundtable Recording: Achieving mobile-enabled digital inclusion in Bangladesh

Friday 9 Apr 2021 | Bangladesh | Connected Society | English | Mobile access and use | South Asia | Video | Webinar |

In this GSMA National Dialogues high level virtual roundtable, panellists examined the findings of the latest report, ‘Achieving mobile-enabled digital inclusion in Bangladesh’ and discussed the barriers to digital inclusion in Bangladesh and the ...

Addressing the Mobile Gender Gap in Pakistan

Thursday 8 Apr 2021 | Connected Women | English | Gender | Mobile internet for women | Pakistan | Report | Research | South Asia |

Across low- and middle-income countries (LMICs), mobile is the primary way most people access the internet, accounting for 85 per cent of total broadband connections. Despite the importance of mobile, the benefits are not shared ...

Scaling digital platforms through partnerships: The value of collaboration between mobile operators and digital platforms in emerging economies

Wednesday 31 Mar 2021 | East Asia and Pacific | Ecosystem Accelerator | English | Middle East and North Africa | Mobile access and use | Partnership engagement | Report | South Asia | Sub-Saharan Africa |

Digital platforms, defined as technology-enabled business models that create value by facilitating exchanges between two or more interdependent groups, have the potential to transform emerging economies in Africa and Southeast Asia by ...

Commercially Sustainable Roles for Mobile Operators in Digital ID Ecosystems

Wednesday 31 Mar 2021 | Digital Identity | East Asia and Pacific | Education | Employment | English | Gender | Health | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Partnership engagement | Policy and regulation | Report | South Asia | Sub-Saharan Africa |

Leveraging SIM registration and mobile money KYC (Know Your Customer) proof-of-identity compliance to accelerate digital inclusion

Digital Innovation for Climate-Resilient Agriculture

Wednesday 31 Mar 2021 | AgriTech | AgriTech solutions | English | Financial inclusion for farmers | Global | Mobile for Development | Report | Resource | Rural network coverage |

This report highlights the potential of digital services to strengthen the climate resilience of smallholder farmers, and focuses on how MNO assets - including rainfall observations from mobile networks - can be used to localise and scale these services.

Achieving mobile-enabled digital inclusion in Bangladesh

Monday 29 Mar 2021 | Bangladesh | Connected Society | English | Mobile access and use | Report | South Asia |

The internet and digital technology have played a key role in helping to drive economic growth and societal development in Bangladesh. Mobile, as the primary means of internet access and the principal form of digital technology use in ...

Profitability 2.0: Ecosystem-driven business modelling and the future of mobile money margins

Monday 29 Mar 2021 | Building the financial ecosystem | English | Global | MNOs' operational and strategic issues | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Report | Resource |

This report demonstrates the case and timeliness for a transition to a more resilient ecosystem-centric profitability model through three stages and formulates key recommendations on opportunities and risk mitigation.

State of the Industry Report on Mobile Money 2021

Wednesday 24 Mar 2021 | Building the financial ecosystem | English | Financial inclusion for farmers | Financial inclusion for women | Gender | Global | Interoperability | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Refugees and forced migrants | Report | Research | Resource | State of the industry and trends | Water |

When the COVID-19 pandemic took hold in early 2020, it quickly became clear that mobile money would have a significant role to play in delivering vital financial support and providing safe, no-contact ways to pay for food, electricity ...

Digital Identity: Accelerating Financial Inclusion During a Crisis

Monday 22 Mar 2021 | Digital Identity | English | Report |

The impacts and opportunities of Know Your Customer (KYC) regulatory policy changes during the COVID-19 pandemic

Assessing mobile money consumer trends in the wake of the COVID-19 pandemic

Friday 12 Mar 2021 | Bangladesh | Building the financial ecosystem | English | Global | Global and regional studies | Guatemala | India | Kenya | Mobile Money | Mobile Money Programme - filter | Mozambique | Nigeria | Pakistan | Report | Research | Resource |

This report identifies key demand-side trends on general and COVID-19-specific mobile money awareness and adoption and usage levels, including its impact on the diversification of use cases, frequency of transactions and agent interactions.

Humanitarian cash and voucher assistance programmes in Ethiopia

Tuesday 9 Mar 2021 | English | Ethiopia | Mobile for Humanitarian Innovation | Report | Sub-Saharan Africa |

This report, in partnership with the Collaborative Cash Delivery (CCD) Network, explores the context and capability of the mobile money ecosystem in Ethiopia.

Happy International Women’s Day from Mats Granryd

Sunday 7 Mar 2021 | Connected Women | English | Financial inclusion for women | Gender | Mobile access and use | Mobile for Development | Mobile internet for women | Video |

In a year where connectivity has become more vital than ever, this International Women's Day Mats Granryd, Director General of the GSMA, reflects on the increased importance of closing the mobile gender gap and urges us to take action. ...

Connected Women Life Stories: Trailer

Sunday 7 Mar 2021 | Bangladesh | Connected Women | Democratic Republic of Congo | English | Financial inclusion for women | Gender | Ghana | India | Indonesia | Kenya | Life stories | Mobile access and use | Mobile for Development | Mobile internet for women | Senegal | South Asia | Sub-Saharan Africa | Tanzania | Video |

Without access to mobile services, millions of women are being left behind. Mobile can help to empower women, making them feel safer and more connected, and providing them with access to life-enhancing services, often for the first ...

Photo Gallery: Connected Society Innovation Fund for Rural Connectivity – Build Phase

Thursday 25 Feb 2021 | Connected Society | Ghana | GSMA Innovation Fund for Rural Connectivity | Sub-Saharan Africa | Uganda |

A selection of photos from the build phase of the Connected Society Innovation Fund for Rural Connectivity, supplied by the vendors.

The Role of Digital and Mobile-Enabled Solutions in Addressing Climate Change

Thursday 25 Feb 2021 | Central Insights Unit | ClimateTech | Disaster response | Energy | English | Global | Preparedness | Report | Research | Resilient technology |

Climate change is the most pressing challenge facing humankind. The world has already warmed by more than 1°C since pre-industrial times and the effects of this warming continue to worsen, profoundly affecting lives, ...

COVID-19 and digital humanitarian action: Trends, risks and the path forward

Monday 22 Feb 2021 | Disaster response | English | Mobile for Humanitarian Innovation | Refugees and forced migrants | Report | Resource |

This report looks at how partners and grantees in the M4H portfolio have shifted or maintained their services in humanitarian contexts during the COVID-19 pandemic, and how mobile network operators have engaged in this process.

Mobile for Humanitarian Innovation: Annual Report

Thursday 18 Feb 2021 | Digital inclusion for persons with disability | Digital literacy | Disaster response | English | Financial inclusion for women | Gender | Global | Innovation fund and grants | Mobile for Humanitarian Innovation | Partnership engagement | Policy and regulation | Preparedness | Refugee crisis | Refugees and forced migrants | Report | Resource |

This report documents the progress of the M4H programme and partners in 2020, highlighting the key trends impacting the humanitarian sector in this unprecedented year, and summarising the activities and outcomes of research, the M4H ...

Are the effects of mobile money regulation gender neutral?

Monday 15 Feb 2021 | Accelerating Digital and Financial Inclusion | Connected Women | English | Financial inclusion for women | Gender | Mobile Money | Research |

This policy note discusses the main findings of new GSMA research on the relationship between mobile money regulation and usage. The analysis combines data from the Mobile Money Regulatory Index and the Global Findex Database 2017 and ...

Artificial Intelligence and Start-Ups in Low- and Middle-Income Countries – Business models

Monday 8 Feb 2021 | Central Insights Unit | East Asia and Pacific | English | Frontier Technology | Latin America & the Caribbean | Middle East and North Africa | Mobile for Development | Research | Resource | South Asia | Sub-Saharan Africa | Video |

In this video, we explore the common business models for AI start-ups in low- and middle-income countries. To understand the common business models for AI solutions, we examined three vital factors: Approach to monetisation, target consumer segments ...

Connected Women: Accelerating digital and financial inclusion for women

Friday 5 Feb 2021 | Connected Women | English | Financial inclusion for women | Gender | Mobile access and use | Mobile internet for women |

Mobile has the power to transform women’s lives. If the mobile gender gap is not addressed, women risk being left behind as societies and economies digitise. The GSMA Connected Women programme aims to reduce the gender gap in mobile ...

Health Systems, Digital Health and COVID-19: Insights from Bangladesh, Myanmar, Pakistan, Benin, Nigeria and Rwanda

Tuesday 26 Jan 2021 | Bangladesh | Benin | Central Insights Unit | English | Health | Mobile health | Myanmar | Nigeria | Pakistan | Report | Research | Resource | Rwanda | South Asia | Sub-Saharan Africa |

This research unpacks the health systems and digital health solutions in six developing countries: Bangladesh, Myanmar, Pakistan, Benin, Nigeria and Rwanda. This report expands on another GSMA report published in June 2020, Digital Health: A Health ...

Agritech innovation in Latin America: opportunities for smallholders

Thursday 21 Jan 2021 | AgriTech | AgriTech solutions | Digitisation of agricultural value chains | English | Financial inclusion for farmers | Latin America & the Caribbean | Resource | Spanish | Video |

Watch this video to learn about the agritech ecosystem for smallholder farmers in Latin America and the Caribbean and the emerging opportunities in digital agriculture.

Renewable Energy for Mobile Towers

Tuesday 19 Jan 2021 | ClimateTech | Energy | Video |

In some low- and middle-income countries, mobile towers located off-grid or in areas with bad-grid connections, rely on diesel-powered generators that damage the environment. Watch this video to learn more about this challenge.

Artificial Intelligence and Start-Ups in Low- and Middle-Income Countries – Ethics and Barriers

Tuesday 19 Jan 2021 | Central Insights Unit | East Asia and Pacific | Frontier Technology | Mobile for Development | Research | Resource | South Asia | Sub-Saharan Africa | Video |

AI enables new technologies that improve efficiency and productivity, but it may also lead to increased inequalities. There are many ethical questions about data protection, ingrained bias because of poor data collection methods, social inclusion and ...

Artificial Intelligence and Start-Ups in Low- and Middle-Income Countries – The Landscape

Monday 18 Jan 2021 | Central Insights Unit | East Asia and Pacific | Frontier Technology | Mobile for Development | Research | Resource | South Asia | Sub-Saharan Africa | Video |

In 2020, the GSMA mapped 450 start-ups by sector in alignment with the UN Sustainable Development Goals (SDGs) across Sub-Saharan Africa, North Africa and South Asia and Southeast Asia. In this video, we highlight some of the key findings on the ...

The Connectivity, Needs and Usage Assessment (CoNUA) Toolkit

Monday 18 Jan 2021 | English | Global | Mobile for Humanitarian Innovation | Refugees and forced migrants | Resource | Toolkit |

To address the need for a more evidence-based approach which puts recipients of assistance at the centre, the GSMA partnered with REACH and the Emergency Telecommunications Cluster to produce the Connectivity, Needs and Usage Assessment (CoNUA) Toolkit.

How mobile money is scaling international remittances and fostering financial resilience: Learnings from Valyou Malaysia

Friday 8 Jan 2021 | Bangladesh | Building the financial ecosystem | Case studies | Case study | English | Financial inclusion for women | International remittances | Mobile Money | Mobile Money Programme - filter | Pakistan | Report | Research | Resource | South Asia |

Case study: In a three-year pilot between 2017 and 2020, mobile money provider Valyou trialled and expanded an app-based international remittance service tailored to migrant work.

Webinar on demand: Keeping Bangladesh connected: The role of the mobile industry during the COVID-19 pandemic

Monday 21 Dec 2020 | Bangladesh | Connected Society | Mobile access and use | Presentation | Report | South Asia | Video |

Connectivity has become not only essential but critical in these challenging times. Digital technology has stepped in to fill the gaps and is playing a crucial role in tackling the COVID-19 pandemic. In Bangladesh, mobile technology is helping people ...

Reimagining identity ecosystems in Sub-Saharan Africa with mobile

Monday 21 Dec 2020 | Benin | Digital Identity | Ghana | Kenya | Mobile access and use | Policy and regulation | Report | Sub-Saharan Africa | Uganda |

Mobile is increasingly becoming a powerful tool and a way of life in emerging economies. At the end of 2020, half a billion people in Sub-Saharan Africa subscribed to mobile services. This accounts for over 45% of the population. Thus, ...

Keeping Bangladesh connected: The role of the mobile industry during the COVID-19 pandemic

Thursday 17 Dec 2020 | Bangladesh | Connected Society | English | Policy and regulation | Report | Research | South Asia |

Connectivity has become not only essential, but critical in these challenging times. Digital technology has stepped in to fill the gaps and is playing a crucial role in tackling the COVID-19 pandemic. In Bangladesh, mobile technology ...

Panorama del ecosistema agrotecnológico para los pequeños agricultores de América Latina y el Caribe

Monday 30 Nov 2020 | AgriTech solutions | Digitisation of agricultural value chains | Financial inclusion for farmers | Global and regional studies | Latin America & the Caribbean | Mobile for Development | Report | Research | Resource | Spanish |

Artificial Intelligence and Start-Ups in Low- and Middle-Income Countries: Progress, Promise and Perils

Thursday 10 Dec 2020 | Frontier Technology | Mobile for Development | Presentation | Resource | Video |

Around the world, artificial intelligence (AI) is automating functions and making new services possible with breakthroughs in low-cost computing power, cloud computing services, growth in big data and advancements in machine learning and related processes.

The poverty reduction effects of mobile broadband in Africa: Evidence from Nigeria

Thursday 10 Dec 2020 | Connected Society | English | Mobile access and use | Nigeria | Report | Sub-Saharan Africa |

The GSMA and the World Bank have developed a study to analyse the welfare impact of mobile broadband based on data from Nigeria, the largest mobile market and economy in Africa. The analysis shows that the deployment of mobile ...

Scaling Digital Solutions in the Water Sector – Lessons from CityTaps and Wonderkid

Thursday 3 Dec 2020 | Digital Utilities | English | Innovation fund and grants | Mobile access and use | Partnership engagement | Sub-Saharan Africa | Water |

In Sub-Saharan Africa, just under 25 per cent of urban households have access to piped water. Inequalities in service provision mean that many people in low-income areas rely on informal service providers, and often pay more ...

Mobile money enabled cash assistance: User journeys in Burundi

Monday 7 Dec 2020 | Burundi | English | French | Mobile for Humanitarian Innovation | Report | Research | Resource |

This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid.

Displacement and Connectivity in Latin America

Wednesday 2 Dec 2020 | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Presentation | Refugees and forced migrants | Thrive LATAM Sessions | Video |

In this session, the GSMA Mobile for Humanitarian Innovation programme, the UN Refugee Agency (UNHCR) and the International Rescue Committee explored the critical importance of access to mobile technology and essential information sharing among refugees...

AgriTech Trends in Latin America: Innovations Disrupting Smallholder Farming

Tuesday 1 Dec 2020 | AgriTech | AgriTech solutions | Latin America & the Caribbean | Presentation | Resource | Thrive LATAM Sessions | Video |

In this session, we explored trends in digital disruption impacting smallholder farmers in Latin America. Regional practitioners and experts shared their experiences on the potential of digital interventions to address low farm productivity and lack of ...

The Mobile Disability Gap Report 2020

Tuesday 1 Dec 2020 | Assistive Tech | Bangladesh | Brazil | India | Kenya | Mexico | Nigeria | Pakistan | Report | Research | Uganda |

More than five billion people globally are mobile subscribers. As we move towards a more digital society, it is critical that digital technologies are inclusive of everyone, including persons with disabilities. However, research ...

Landscaping the agritech ecosystem for smallholder farmers in Latin America and the Caribbean

Monday 30 Nov 2020 | AgriTech | AgriTech solutions | Argentina | Chile | Colombia | Digitisation of agricultural value chains | El Salvador | English | Financial inclusion for farmers | Latin America & the Caribbean | Mobile for Development | Report | Research | Resource |

This landscape analysis of digital agriculture tools in Latin America and the Carribean highlights major trends and key opportunities for digital interventions that could deliver long-term, sustainable economic and social benefits for smallholder farmers.

Webinar on demand:
Understanding the State of Mobile Internet Connectivity 2020

Thursday 19 Nov 2020 | Connected Society | Mobile access and use | Resource | Video | Webinar |

Almost half of the world’s population – 3.8 billion people – are using mobile internet. This continues to grow, with an additional 250 million people connecting for the first time in 2019. For many citizens, mobile is their only means of accessing the ...

Mobile money: Regional deep-dives in Africa, Asia and Latin America & the Caribbean

Tuesday 17 Nov 2020 | Building the financial ecosystem | English | Latin America & the Caribbean | Mobile Money | Policy and regulation | Research | Resource | State of the industry and trends |

The global mobile money industry 2019 marked a major milestone for the mobile money industry: the number of registered mobile money accounts surpassed one billion. Reaching the one billion mark is a tremendous achievement for ...

New perspectives: How COVID-19 has shifted sustainability priorities in the mobile sector

Monday 16 Nov 2020 | English | Global | Mobile Money | Report | Resource |

The COVID-19 pandemic has brought with it an unprecedented human and economic crisis, affecting all corners of the world. As governments have grappled with responding to the rapidly evolving crisis, the role and expectations on private ...

Initiatives Taken by JazzCash to Reach Out to Females

Tuesday 3 Nov 2020 | Connected Women | East Asia and Pacific | Resource | Thrive APAC Shorts | Video |

Explore the initiatives taken by JazzCash to reach out to females.

Driving Digital Financial Inclusion through Female Agents

Tuesday 3 Nov 2020 | Connected Women | East Asia and Pacific | Gender | Resource | Thrive APAC Shorts | Video |

Brad Jones from Wave Money discusses driving digital financial inclusion through female agents.

Vodafone Sakhi: Voices of Impact from India

Tuesday 3 Nov 2020 | Connected Women | East Asia and Pacific | Resource | Thrive APAC Shorts | Video |

Hear how Vodafone Sakhi's features are helping women in India.

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