Mobile for Development Resources

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Harnessing the power of mobile money to achieve the Sustainable Development Goals

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Thursday 17 Oct 2019 | Digital Inclusion | Digital Inclusion for Women | Ecosystem payments | English | Financial services products | Global | international remittances | Interoperability | Mobile Health | Mobile Money | Mobile Money for Women | Policy and regulation | Report | Research | Resource |

This report brings together existing evidence to explore the ways in which mobile money is contributing to the digitisation of finance to achieve the Sustainable Development Goals (SDGs).

The power of mobile to accelerate digital transformation in Pakistan

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Thursday 17 Oct 2019 | Asia and Australia | Connected Society | Digital Inclusion | English | Pakistan | Report | Resource | South Asia |

Pakistan is on a national development journey, rooted in the government’s commitment to national and global development goals. There is an urgent need for the government and other stakeholders to accelerate social and economic development in the country.

Mitigating Women’s Safety Concerns with Mobile: A Case Study of Vodafone India Sakhi

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Wednesday 16 Oct 2019 | Asia and Australia | Case study | Connected Women | Digital Inclusion for Women | English | Gender | India | Life stories | Mobile Internet for Women | Report | Research | Safety and harassment | South Asia |

In October 2018, Vodafone Idea Ltd launched Sakhi, a service to address key barriers women face to accessing and using mobile in India, as well as women’s concerns about personal safety.

Webinar: Making the Case for Agribusinesses to Invest in Last-Mile Digitisation

Video

Wednesday 9 Oct 2019 | AgriTech | Webinar |

Watch the latest knowledge-sharing webinar by the GSMA AgriTech Programme. The webinar primarily targeted agribusinesses engaged in direct procurement of agricultural commodities from smallholder farmers to address the ...

Mobile technology for rural climate resilience: The role of mobile operators in bridging the data gap

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Wednesday 2 Oct 2019 | AgriTech | Report |

This report looks at the emerging opportunity to use digital and mobile technology to improve climate resilience products for smallholder farmers in developing countries. Smallholder farmers, responsible for the bulk of agricultural production in developin

Mobile money agent training on the humanitarian code of conduct

Video

Tuesday 1 Oct 2019 | Mobile for Humanitarian Innovation | Rwanda | Sub-Saharan Africa | Video |

In July and August 2019, the GSMA Mobile for Humanitarian Innovation programme conducted training in Rwanda with MTN mobile money agents on the humanitarian code of conduct. This is to ensure that agents working with Rwanda's refugee ...

Rainfall monitoring through mobile technology in Sri Lanka

Video

Thursday 26 Sep 2019 | AgriTech | South Asia | Video |

In 2019, the GSMA AgriTech programme, together with Wageningen University and the Royal Netherlands Meteorological Institute, piloted with Dialog Sri Lanka the use of Commercial Microwave Links (CMLs) for rainfall monitoring.

Mobile for Humanitarian Innovation Podcast – Episode 3: Digital Cash Transfers

Video

Wednesday 25 Sep 2019 | Mobile for Humanitarian Innovation | Mobile Money | Refugee crisis | Video |

In Episode 3, Maha Khan (Research and Insights Director at GSMA) and Rosa Akbari (Senior Advisor of Technology for Development at Mercy Corps) discuss digital cash transfers in humanitarian settings.

Bridging the mobile disability gap in refugee settings

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Wednesday 25 Sep 2019 | Case study | Mobile for Humanitarian Innovation | Rwanda | Sub-Saharan Africa | Uganda |

Despite facing multiple exclusions there are green shoots demonstrating how digital technology can support persons with disabilities during crises. The aim of this case study is to highlight refugees with disabilities’ access to ...

Landscaping New Opportunities for Digital Agriculture in Papua New Guinea

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Monday 23 Sep 2019 | AgriTech | Papua New Guinea | Report |

Agriculture is central to Papua New Guinean society, with 85 per cent of the population depending on it for their livelihoods. Despite positive developments driven by both government and the private sector, agribusinesses and farmers continue to confront a

10 Lessons Learnt: Closing the Gender Gap in Internet Access and Use

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Monday 23 Sep 2019 | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Mobile access and use | Mobile for Development | Mobile internet | Mobile Internet for Women | Report | Resource |

In this report, you will find 10 key lessons to consider when implementing projects that aim to increase women’s access to and use of the internet.

The Mobile Gender Gap: Asia

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Friday 20 Sep 2019 | Bangladesh | Connected Women | Digital Inclusion for Women | English | Gender | India | Infographic | Mobile for Development | Mobile Internet for Women | Pakistan | Research | Resource | South Asia | Sri Lanka |

South Asia has the widest mobile gender gap of any region. Addressing this is important in order to deliver the significant benefits of mobile and the internet to women, their families, communities and the economy.

eWaste in Latin America

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Sunday 1 Nov 2015 |

Webinar on Demand: Closing the Coverage Gap – How Innovation Can Drive Rural Connectivity

Video

Thursday 19 Sep 2019 | Connected Society | Digital Inclusion | English | Global | Mobile access and use | Mobile for Development | Mobile internet | Presentation | Report | Research | Resource | Rural network coverage | Video | Webinar |

In this webinar recording you will hear from the author of the recent Connected Society report, 'Closing the Coverage Gap - How Innovation Can Drive Rural Connectivity'. Learn about the potential innovations that could connect the unconnected.

Digital credit for mobile money providers: A guide to addressing the risks associated with digital credit services

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Wednesday 11 Sep 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Policy and regulation | Report | Resource |

The extensive uptake of mobile money in recent years and the subsequent creation of transactional data has spurred access to short-term loans for individuals who had been previously excluded from formal credit markets. By offering ...

Cybersecurity – A governance framework for mobile money providers

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Wednesday 11 Sep 2019 | English | Financial services products | Global | Industry positions | Mobile access and use | Mobile internet | Mobile Money | Operational best practices | Policy and regulation | Report | State of the industry and trends |

Cybercrime has become one of the greatest challenges of the digital age. The ubiquity of technology has intensified the risk of cyberattacks, and the rise of innovative and disruptive technologies in the digital economy has heightened ...

Capacity Building course: Digital identity for the underserved and the role of mobile

Video

Monday 9 Sep 2019 | Digital Identity | The Commonwealth Digital Identity Initiative |

This free one-day course highlights the role of mobile in digital identification systems and how digital identity can empower people to become digital citizens who can fully participate in today’s digital economy.

Mobile for Humanitarian Innovation Podcast – Episode 2: The Ethics of Funding

Video

Wednesday 28 Aug 2019 | Business model | Grants | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | Product development and product design | Refugee crisis | Response | Video |

Tune in to hear the Mobile for Humanitarian Innovation programme discuss key issues with mobile network operators and humanitarian partners in this new podcast series. In Episode 2, Olly Parsons (Senior Market Engagement Manager at ...

Mobile for Development Utilities Perspective – Our quarterly insights – Issue 1

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Friday 23 Aug 2019 | Energy | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Mobile internet | Operational best practices | Report | Resource | Sanitation | South Asia | Sub-Saharan Africa | Water |

We're pleased to announce the publication of our first issue of the quarterly Mobile for Development Utilities Perspective, which will bring together and highlight insights from the work we've done with grantees of the Mobile for ...

GSMA end-user research: Our top 5 lessons about digital identity

Video

Friday 2 Aug 2019 | Digital Identity | Research | Resource |

This video highlights our top five lessons learned about digital identity from the GSMA Digital Identity Team's end-user research.

Webinar on Demand: Exploring the GSMA Coverage Maps Platform

Video

Wednesday 24 Jul 2019 | Connected Society | Digital Inclusion | English | Mobile access and use | Mobile for Development | Mobile internet | Presentation | Resource | Rural network coverage | Sub-Saharan Africa | Video | Webinar |

Reliable population mobile coverage data is the starting point for enabling the digital economy. Access to this data is vital in order to identify who is covered and who is not; plan and finance network ...

Championing a unified digital Person-to-Government (P2G) payments strategy: Lessons from Orange P2G payments in Africa

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Friday 28 Jun 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Mobile Money | Report | Resource | Sub-Saharan Africa |

We explore five mobile money operations in West and Central Africa operated by Orange (Senegal, Burkina Faso, Côte d’Ivoire, Cameroon and DRC) and propose measures to tackle a number of challenges.

Closing the Coverage Gap: How Innovation Can Drive Rural Connectivity

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Wednesday 17 Jul 2019 | Case study | Connected Society | Digital Inclusion | English | Global | Mobile for Development | Mobile internet | Report | Research | Resource | Sub-Saharan Africa |

Millions of people still do not live within reach of a mobile broadband network. Delivering this connectivity is increasingly becoming an economic challenge, and innovation is needed to reduce the cost and difficulty of deployments.

The State of Mobile Internet Connectivity Report 2019

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Tuesday 16 Jul 2019 | Connected Society | Digital Inclusion | English | Global | Mobile access and use | Mobile for Development | Mobile internet | Report | Research | State of the industry and trends |

Only 40% of the LMIC population are connected, compared to almost 75% of the population in high-income countries. More than half the world’s population are therefore still unable to realise the social and economic benefits that mobile internet can enable.

The Digital Lives of Refugees

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Tuesday 16 Jul 2019 | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Report | Research | Rwanda | Sub-Saharan Africa | Uganda |

Our new research, produced with UNHCR, looks at the ways in which refugees are using mobile phones to help guide digital interventions by humanitarian organisations and mobile network operators. The research identifies key trends ...

The Digital Lives of Refugees [Video]

Video

Tuesday 16 Jul 2019 | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Refugee crisis | Rwanda | Sub-Saharan Africa | Uganda | Video |

This video showcases key findings from our new research, which looks at the ways refugees in Bidi Bidi settlement (Uganda), Kiziba camp (Rwanda), and urban settings in Jordan are using mobile phones to help guide digital interventions ...

Economic Identities for Small Business Owners: Insights from Nigeria

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Wednesday 10 Jul 2019 | Business model | Digital Identity | Digital Inclusion | Nigeria | Resource | Sub-Saharan Africa | The Commonwealth Digital Identity Initiative |

Recent end-user research conducted by the GSMA Digital Identity programme highlighted that informal business owners in Nigeria – many of which are women – often struggle to demonstrate their personal and business ...

The Mobile Gender Gap: Africa

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Tuesday 9 Jul 2019 | Connected Women | Cote d'Ivoire | Digital Inclusion | Digital Inclusion for Women | English | Gender | Infographic | Kenya | Mobile access and use | Mobile for Development | Mobile internet | Mobile Internet for Women | Mozambique | Nigeria | Research | South Africa | Sub-Saharan Africa | Tanzania |

Sub-Saharan Africa has one of the widest mobile gender gaps of any region. Addressing these gender gaps in Africa is important in order to deliver the significant benefits of mobile and the internet to women, their families, communities and the economy.

AgriTech Webinar: Innovation Fund for Digitisation of Agricultural Value Chains

Video

Thursday 4 Jul 2019 | AgriTech |

In this webinar we talked through the recently launched GSMA Innovation Fund for Digitisation of Agricultural Value Chains and provided some background and context as to how the Fund has been established.

We’re hiring a Technical Lead and API Specialist!

Video

Thursday 27 Jun 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Interoperability | Mobile Money | Mobile Money APIs | Product development and product design | Resource | Video |

We are looking for new Technical Lead and API Specialist to join our GSMA Mobile Money team! Hear from our Director or Inclusive Fintech about these two new exciting opportunities. Apply Now! Technical Lead:

What to expect at the Mobile Money Leadership Forum with Ruan Swanepoel

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Thursday 27 Jun 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Resource | Rwanda | Video |

Head of Mobile Money, Ruan Swanepoel, gives us a taste of what to expect at the 2019 Mobile Money Leadership Forum.

Improving financial inclusion through data for smallholder farmers in Kenya

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Thursday 27 Jun 2019 | Accelerating Digital and Financial Inclusion | AgriTech | Kenya | Report |

This report looks at the rise of digital agriculture tools in Kenya and the use of digital farm and farmer data generated by these tools to facilitate financial inclusion.

Fadhili’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Louise’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Subira’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Selema’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. In 2016, the ...

The role of privacy frameworks in building trust for digital identity services

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Monday 17 Jun 2019 | Digital Identity | Policy and regulation |

Understanding end-user attitudes towards mobile services linked to their digital identity

Central Bank of El Salvador’s Otto Boris Rodríguez on international remittances via mobile money

Video

Wednesday 15 Aug 2018 | Ecosystem payments | English | Financial services products | Global | international remittances | Mobile Money | Policy and regulation | Resource | Video |

Otto Boris Rodríguez of Banco Central de Reserva de El Salvador) discusses the regulatory challenges surrounding international remittances via mobile money, in particular how they are a significant barrier to entry and scale for mobile money providers.

Vodacom Tanzania’s Polycarp Ndekana on international remittances via mobile money

Video

Tuesday 7 Aug 2018 | Ecosystem payments | English | Financial services products | Global | international remittances | Mobile Money | Policy and regulation | Resource |

Polycarp Ndekana, Head of M-Commerce Business development & Marketing (Vodacom Tanzania), explores the benefits and impact that international remittances via mobile money have had on people in Tanzania.

GSMA’s Claire Scharwatt on international remittances via mobile money

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Wednesday 13 Jun 2018 | Ecosystem payments | English | Financial services products | Global | international remittances | Mobile Money | Policy and regulation | Resource | Sub-Saharan Africa | Video |

GSMA's Claire Scharwatt discusses the importance of collaborating with the industry to ensure international remittances via mobile money are facilitated safely and securely and consistent with global standards and local policy and regulations.

Accelerating Digital Inclusion for the Underserved in High GDP Markets

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Wednesday 5 Jun 2019 | Mobile for Development | Report | Research | USA |

This research examines digital tools targeted at underserved populations in the United States, United Kingdom, Spain, France and Germany.

Telesom ZAAD: Pushing the mobile money CVA frontier

Documents

Monday 3 Jun 2019 | Mobile for Humanitarian Innovation | Somaliland |

This case study reveals the promise of mobile money-enabled cash and voucher assistance programmes in Somaliland.

Mobile Internet Skills Training Toolkit: Banglalink Pilot Evaluation

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Wednesday 12 Jun 2019 | Bangladesh | Case study | Connected Society | Digital Inclusion | Digital literacy | Digital skills | English | Mobile access and use | Mobile internet | Mobile literacy | Report | Research | Social impact and behavioural change |

This report presents the findings of a pilot conducted in partnership with Banglalink to test the mobile internet skills training and methodology. It assessed whether adoption and use of mobile internet increased among a sample of Banglalink’s customers.

E-commerce in agriculture: new business models for smallholders’ inclusion into the formal economy

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Wednesday 29 May 2019 | AgriTech | English | Latin America & the Caribbean | Report | South Asia | Sub-Saharan Africa |

Selling produce through online channels enables farmers to bypass intermediaries, leading to improved income for the farmers, reduced wastage and fresher produce for customers. These benefits are particularly important in developing ...

Understanding Capture and Validate KYC Processes: Global Experiences, Challenges and Learnings

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Wednesday 29 May 2019 | Bangladesh | Digital Identity | Ghana | Global | India | Indonesia | Pakistan | Peru | Policy and regulation | Report | Resource | Senegal | Thailand | Uganda |

Fundamentally, Capture and Validate systems are dependent on the availability of a verifiable identity scheme, and the ability of individuals to access the government-recognised identity documents that meet registration requirements.

Digital identity opportunities for women: Insights from Nigeria, Bangladesh and Rwanda

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Wednesday 29 May 2019 | Bangladesh | Digital Identity | Digital Inclusion for Women | Gender | Nigeria | Research | Resource | Rwanda | The Commonwealth Digital Identity Initiative |

Drawing on in-country qualitative research, this study explores the specific incentives, challenges, preferences and benefits that women and girls will encounter, compared to men, when engaging with digital identity systems or services.

Driving Digital Skills in Bangladesh: Banglalink Case Study

Video

Friday 24 May 2019 | Asia and Australia | Bangladesh | Connected Society | Digital Inclusion | Digital skills | English | Mobile access and use | Mobile internet | Mobile literacy | Video |

Mobile has connected over 3.6 billion people to the internet, enabling rapid socio-economic development. In Bangladesh, 87% of the population use mobile. Yet, only 25% of them use mobile internet. A key reason for this is a lack of basic digital skills.

Presentación del programa Connected Society de la GSMA

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Thursday 23 May 2019 | Connected Society | Digital Inclusion | English | Spanish | Video |

El programa Connected Society de GSMA se compromete a apoyar a las partes interesadas y a trabajar para afrontar los desafíos relacionados con la conectividad, centrándose en las comunidades marginadas en los mercados en desarrollo a nivel mundial.

Ecosystem Accelerator Compass: Insights on Start-Ups and Mobile in Emerging Markets, Issue 5

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Thursday 16 May 2019 | Content creation and stylization | Ecosystem Accelerator | English | Global | Grants | Industry positions | Innovation fund and grants | Mobile access and use | Mobile internet | Product development and product design | Report | State of the industry and trends |

We’d like to introduce our updated quarterly publication — the Ecosystem Accelerator Compass. It is a fresh take on our existing Start-ups and Mobile in Emerging Markets series. This new publication will help our stakeholders navigate ...

Telefonica’s AxisMed: Optimising healthcare resources in Brazil

Documents

Wednesday 15 May 2019 | Brazil | Case study | Latin America & the Caribbean | mHealth | Mobile Health |

Greater demand for healthcare services in Brazil, driven largely by a rapidly increasing elderly population and prevalence of non-communicable diseases (NCDs), is straining public and private healthcare resources alike.

Mobile for Humanitarian Innovation Podcast – Episode 1: Gender and Inclusivity

Video

Friday 10 May 2019 | Digital Inclusion | Gender | Mobile for Humanitarian Innovation | Refugee crisis | Sub-Saharan Africa | Video |

Tune in to hear the Mobile for Humanitarian Innovation programme discuss key issues with mobile network operators and humanitarian partners in this new podcast series. In Episode 1, Rosie Afia (Market Engagement Manager at GSMA) and ...

Webinar on Demand: Understanding the Mobile Gender Gap in 2019

Video

Thursday 9 May 2019 | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Mobile access and use | Mobile internet | Mobile Internet for Women | Presentation | Social impact and behavioural change | Video | Webinar |

In LMICs, women are still 10% less likely than men to own a mobile phone and 23% less likely to use mobile internet. The GSMA's Connected Women team hosted a webinar to share the key findings and recommendations from their recent Mobile Gender Gap Report.

Tigo Rwanda: Empowering women agents

Video

Wednesday 19 Apr 2017 | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Mobile internet | Mobile Internet for Women | Mobile Money for Women | Rwanda | Sub-Saharan Africa | Video |

Tigo Rwanda signed the GSMA Connected Women Commitment Initiative in which they committed to increase the proportion of women in their mobile money customer base. Research has highlighted that lack of trust in digital financial ...

Orange Cote d’Ivoire: Accelerating financial inclusion for women

Video

Wednesday 13 Sep 2017 | Connected Women | Cote d'Ivoire | Digital Inclusion | Digital Inclusion for Women | English | Financial services products | Gender | Mobile access and use | Mobile Internet for Women | Mobile Money for Women | Sub-Saharan Africa | Video |

In 2017, Orange Cote d’Ivoire committed to reducing the gender gap in their mobile money customer base by 2020. We met some of their female customers to understand how mobile money changed their lives.

GSMA interview with Pinky Kekana, Deputy Minister of Communications, South Africa

Video

Friday 3 May 2019 | Digital Identity | Video |

During the Ministerial Programme at MWC19 the GSMA Digital Identity programme interviewed Pinky Kekana, Deputy Minister of Communications, South Africa.

GSMA Mobile for Humanitarian Innovation Fund: Disaster Response Portfolio

Video

Wednesday 1 May 2019 | Innovation fund and grants | Mobile for Humanitarian Innovation | Video |

The GSMA Mobile for Humanitarian Innovation Fund aims promote innovation in the use of mobile technology to address humanitarian challenges. This video showcases our Round 1 portfolio, which focuses on disaster response.

The Impact of Mobile and Internet Technology on Women’s Wellbeing Around the World

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Monday 29 Apr 2019 | Global | Mobile access and use | Report | Social impact and behavioural change |

This report by GSMA, which represents the interests of mobile operators worldwide, and Gallup, reveals that bridging the mobile and internet gender gap may help boost women’s wellbeing across the developing world. It examines the ...

Webinar: 2018 State of the Industry Report on Mobile Money

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Thursday 25 Apr 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Mobile Money Programme | Resource | State of the industry and trends | Webinar |

Now processing over $1.3 billion a day, the mobile money industry added a record 143 million registered customers in 2018. In today’s dynamic and fast-evolving ecosystem, providers are attracting new investments and ...

GSMA interview with Kelly T. Clements, Deputy High Commissioner of UNHCR

Video

Thursday 25 Apr 2019 | Mobile for Humanitarian Innovation | Video |

During the Ministerial Programme at MWC19, the GSMA Mobile for Humanitarian Innovation programme interviewed Kelly T. Clements, Deputy High Commissioner, UNHCR.

GSMA interview with Ursula Mueller, Assistant Secretary-General of UN OCHA

Video

Thursday 25 Apr 2019 | Mobile for Humanitarian Innovation | Video |

During the Ministerial Programme at MWC19 the GSMA Mobile for Humanitarian Innovation programme interviewed Ursula Mueller, Assistant Secretary-General of UN OCHA.

Supporting waterless flush sanitation through mobile technology – Loowatt

Video

Tuesday 16 Apr 2019 | English | Innovation fund and grants | Madagascar | Mobile access and use | Mobile for Development Utilities | Mobile internet | Mobile Money | Sanitation | Sub-Saharan Africa | Video |

In 2015, Loowatt was awarded a grant from the GSMA Mobile for Development Utilities programme to develop a suite of mobile services to track its waste collection processes, collect payments with mobile money and communicate better with ...

Mobile money enabled cash aid delivery

Video

Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money | Video |

The role of mobile money in humanitarian contexts.

MWC19 Mobile Money seminar: Catalysing partnerships to support the digital economy

Video

Tuesday 9 Apr 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Interoperability | Mobile Money | Policy and regulation | Resource | State of the industry and trends |

We explore the platform model and unveil the latest industry trends to emerge from the 2018 State of the Industry Report on Mobile Money.

Dialog Axiata’s GSMA Mobile Money Certification story

Video

Monday 8 Apr 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Mobile Money | Resource | South Asia | Sri Lanka | Video |

We spoke to Supun Weerasinghe (Director and Group CEO) and Fariq Cader (Vice President) about why they wanted to gain the Certification and what it means for their three million mobile money customers.

Mobile money enabled cash aid delivery: Essential considerations for humanitarian practitioners

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Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |

This report offers guidance for humanitarian practitioners considering mobile money enabled cash and voucher assistance programmes.

Mobile money enabled cash aid delivery: Operational handbook for mobile money providers

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Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |

This handbook provides essential background on the humanitarian sector, and cash and voucher assistance programmes, plus outlining the operational steps involved in delivering CVA successfully.

The Commonwealth Digital Identity Initiative

Video

Monday 25 Feb 2019 | Digital Identity | Digital Inclusion for Women |

Leveraging mobile to enable proof of identification for women and girls in the Commonwealth

Présentation du Programme Connected Society de la GSMA

Video

Monday 8 Apr 2019 | Connected Society | Digital Inclusion | French | Video |

Regardez cette courte vidéo pour un aperçu des initiatives du programme, ainsi que des solutions suggérées et des rôles que les parties prenantes doivent jouer pour faire progresser la connectivité mobile.

Digitising the agricultural last mile in Ghana: MTN Mobile Money’s mAgric

Video

Monday 8 Apr 2019 | AgriTech | Case study | Ghana | Video |

In 2018, with the support of the GSMA Mobile for Development mAgri programme, MTN Mobile Money piloted mAgric, a mobile-based tool that enables the digitisation of the entire procurement process in the agricultural last mile. mAgric ...

Bringing efficiency to Kenya’s dairy value chain: Virtual City’s Agrimanagr

Video

Friday 5 Apr 2019 | AgriTech | Case study | Kenya | Video |

Agrimanagr is a digital tool created by Virtual City, a Kenyan AgTech company. The tool enables real-time visibility in the last mile of the agricultural value chain. Agrimanagr digitises the entire procurement process, benefiting both ...

mAgri Webinar: How to prioritise agricultural value chains for digital interventions

Video

Wednesday 3 Apr 2019 | AgriTech | Webinar |

Watch the latest knowledge-sharing webinar from the GSMA mAgri programme. In this webinar, we presented the step-by-step approach described in our recently published GSMA

CEO of CGAP, Greta Bull, discusses mobile money in its new phase of evolution

Video

Wednesday 3 Apr 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Interoperability | Mobile Money | Mobile Money APIs | Resource | Social impact and behavioural change | Video |

We spoke to Greta Bull at MWC19 Barcelona, where she discussed the challenges and opportunities facing the mobile money industry in its new phase of evolution, and the role of trust in increasing the usage of mobile money services in ...

Mobilising cash and voucher assistance programmes: The case for mobile money

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Monday 1 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |

This report offers recommendations for both humanitarian organisations and mobile money service providers regarding the partnerships required to enable effective and efficient use of mobile money in humanitarian contexts.

The impact of mobile money on monetary and financial stability in Sub-Saharan Africa

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Friday 29 Mar 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Mobile Money | Policy and regulation | Report | Research | Resource | Sub-Saharan Africa |

The extent to which mobile money impacts a country’s macroeconomic and financial sector development has not been fully examined. To address this evidence gap, and provide responses to those concerns, GSMA Mobile Money and GSMA ...

Mobile Money: Key Success Factors of a National Financial Inclusion Strategy

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Friday 29 Mar 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Policy and regulation | Report | Research | Resource |

Many National Financial Inclusion Strategies (NFIS) recognise and leverage the power of digital technologies in achieving financial inclusion targets, and as more countries continue to make financial inclusion commitments, the fruits ...

The impact of data localisation requirements on the growth of mobile money-enabled remittances

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Friday 29 Mar 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | international remittances | Mobile Money | Policy and regulation | Report | Research | Resource |

In this paper, we explore the implications of data localisation rules on the mobile money business and argue that such regulatory requirements may dramatically hamper the growth of mobile money in general, and of mobile money-enabled ...

AgTech Innovation Unlocks Economic Identities for Smallholder Farmers in Indonesia

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Thursday 28 Mar 2019 | AgriTech | Indonesia | Report |

The use of digital technologies in the last mile of agricultural value chains has the potential to address various pain points crop buyers experience when sourcing from smallholder farmers. For example, lack of transparency in the ...

Data protection in mobile money

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Thursday 28 Mar 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Policy and regulation | Report | Resource |

This paper delves into some of the key areas of data protection affecting mobile money services. These include: Data processing, which is concerned with the lawful bases for processing of personal data; Data ...

Digital Transformation – The Role of Mobile Technology in Papua New Guinea

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Friday 29 Mar 2019 | Asia and Australia | Digital Inclusion | Digital literacy | Ecosystem Accelerator | English | Mobile access and use | Operational best practices | Papua New Guinea | Report | State of the industry and trends |

Under the theme of 'Harnessing Inclusive Opportunities, Embracing the Digital Future', the Asia Pacific Economic Cooperation (APEC) 2018 sessions prioritised how Information and Communication Technologies (ICT) could promote inclusive ...

Identity and the Urban Poor

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Wednesday 27 Mar 2019 | Digital Identity |

In this case study, we consolidate a wide range of insights on the unique identity challenges faced by three specific types of urban dwellers: children born in urban areas, rural-urban migrants and those who have been ...

Uganda: Driving inclusive socio-economic progress through mobile-enabled digital transformation

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Thursday 28 Mar 2019 | Connected Society | Digital Inclusion | English | Report | Sub-Saharan Africa | Uganda |

As Uganda advances its efforts focused on the Sustainable Development Goals (SDGs) and the Uganda Vision 2040, harnessing the power of mobile technology will be critical to influencing progress across all development goals. Mobile is ...

CEO of Telenor Pakistan discusses the importance of digital and financial inclusion for women

Video

Wednesday 27 Mar 2019 | Accelerating Digital and Financial Inclusion | Connected Women | Digital Inclusion for Women | English | Gender | Mobile for Development | Mobile Internet for Women | Mobile Money for Women | Pakistan | South Asia | Video |

Irfan Khan, CEO of Telenor Pakistan, spoke to the GSMA’s Connected Women team at MWC Barcelona 2019 about why digital and financial inclusion for women is an important issue for him and his organisation. He discusses what he views to ...

CEO of MTN Ghana discusses the importance of financial inclusion for women

Video

Wednesday 27 Mar 2019 | Accelerating Digital and Financial Inclusion | Connected Women | Digital Inclusion for Women | English | Financial services products | Gender | Ghana | Mobile for Development | Mobile Internet for Women | Mobile Money for Women | Sub-Saharan Africa | Video |

Selorm Adadevoh, CEO of MTN Ghana, spoke to the GSMA’s Connected Women team at MWC Barcelona 2019 about why financial inclusion for women is an important issue for him and his organisation. He discusses what he views to be the primary ...

MWC Barcelona 2019: Connected Women Seminar Recording

Video

Tuesday 26 Mar 2019 | Connected Women | Digital Inclusion for Women | English | Gender | Mobile Internet for Women | Mobile Money for Women | Presentation | Video |

Did you attend the Connected Women programme's seminar at MWC Barcelona 2019? The full seminar recording is now available to watch online. Catch up on what you missed or recap on the important discussions here.

Bridging the mobile gender gap for refugees

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Monday 25 Mar 2019 | Gender | Mobile for Humanitarian Innovation | Report | Rwanda | Sub-Saharan Africa | Uganda |

A case study of women’s use of mobile phones in Bidi Bidi Refugee Settlement and Kiziba Refugee Camp.

GSMA Ecosystem Accelerator Innovation Fund Start-up Portfolio

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Friday 22 Mar 2019 | Ecosystem Accelerator | English | Innovation fund and grants | Mobile access and use | Report | South Asia | Sub-Saharan Africa |

We are pleased to reveal the full portfolio of 35 GSMA Ecosystem Accelerator Innovation Fund start-ups. This includes all of the start-ups from all three rounds of funding, providing information on who they are, what they do and any ...

Exploring the Gender Gap in Identification: Policy Insights from 10 Countries

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Friday 22 Mar 2019 | Bangladesh | Botswana | Digital Identity | Digital Inclusion for Women | Gender | Malawi | Mobile Money | Nigeria | Papua New Guinea | Policy and regulation | Resource | Rwanda | Sri Lanka | Uganda | Zambia | Zimbabwe |

Our 10-country study explores the intersection between cultural, social and policy barriers facing women and girls when accessing and using ID and provides gender-sensitive solutions for governments to ensure a more enabling ID-related ...

The Mobile Money Regulatory Index

Documents

Thursday 21 Mar 2019 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Financial services products | French | Global | Middle East and North Africa | Mobile Money | Policy and regulation | Report | Resource | South Asia | Sub-Saharan Africa |

In September 2018 we launched the Mobile Money Regulatory Index, an interactive tool that measures the ...

CEO of Wave Money discusses the importance of financial inclusion for women

Video

Tuesday 19 Mar 2019 | Accelerating Digital and Financial Inclusion | Connected Women | English | Financial services products | Gender | Mobile Money | Mobile Money for Women | Myanmar | Video |

Brad Jones, CEO of Wave Money, spoke to the GSMA’s Connected Women team about why financial inclusion for women is an important issue for him and his organisation. He discusses what he views to be the primary challenge to closing the ...

Online marketplace and merchant-centric services as a driver of the platform model

Presentation

Tuesday 12 Mar 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Mobile Money APIs | Resource |

These two reports aim to address many questions on the theme of online marketplaces and how mobile money providers can leverage them to adopt a platform-based business model. The first is a comprehensive

CMO of Telenor Pakistan explains why Telenor is committed to closing the mobile gender gap

Video

Monday 11 Mar 2019 | Accelerating Digital and Financial Inclusion | Connected Women | Digital Inclusion for Women | English | Gender | Mobile Internet for Women | Pakistan | South Asia | Video |

The GSMA’s Connected Women programme is very pleased to work with Telenor Pakistan in addressing the mobile gender gap in their customer base. Here we speak to Bilal Kazmi, Chief Marketing Officer of Telenor Pakistan, who explains why ...

Global CIO of Bharti Airtel addresses the importance of digital inclusion for women

Video

Monday 11 Mar 2019 | Accelerating Digital and Financial Inclusion | Connected Women | Digital Inclusion for Women | English | Gender | India | Mobile Internet for Women | South Asia | Video |

Harmeen Mehta, Global CIO and Head of Digital for Bharti Airtel explains why connecting the world is so important and why she values being part of the GSMA’s Connected Women initiative.

Mobile-enabled Economic Identities for Smallholder Farmers in Ghana

Document

Friday 8 Mar 2019 | Digital Identity | Ghana | Mobile Money |

The report highlights key research findings that show how the ubiquity of mobile technology has created a platform for gathering, storing and processing data on the economic behaviours of end users, including smallholder farmers.

Safaricom: Driving Digital Inclusion for Women in Kenya

Video

Thursday 7 Mar 2019 | Connected Women | Digital Inclusion for Women | Gender | Kenya | Mobile access and use | Mobile Internet for Women | Sub-Saharan Africa | Video |

Charles Kare Wanjohi, Consumer Business Unit Director at Safaricom, explains the importance of digital inclusion for women in Kenya and shares insights into what he believes is the key to closing the mobile gender gap. You can also ...

How MoMo Pay Empowers Female Merchants and Customers in Ghana

Video

Thursday 7 Mar 2019 | Connected Women | Digital Inclusion | Digital Inclusion for Women | Gender | Gender diversity in the workforce | Ghana | Mobile Internet for Women | Mobile Money | Mobile Money for Women | Sub-Saharan Africa | Video |

In Ghana there is a gender gap in mobile money adoption and use which means that fewer women than men benefit from this potentially life-enhancing service. In order to help close this gender gap, MTN Ghana, one of the major mobile ...

Vodafone Sakhi: Voices of Impact from India

Video

Monday 19 Aug 2019 | Connected Women | Digital Inclusion for Women | Gender | India | Mobile Internet for Women | Safety and harassment | South Asia | Video |

Mobile has the power to make women feel safer. In 2018, Vodafone Idea launched ‘Sakhi’ across India, an exclusive safety service for women, focused on giving them the confidence to live life fearlessly. Vodafone Sakhi’s features ...

GSMA Connected Society Overview

Video

Wednesday 6 Mar 2019 | Connected Society | Digital Inclusion | English | Video |

The GSMA Connected Society programme is committed to supporting stakeholders and working to address challenges related to global connectivity, with a focus on underserved communities in developing markets.

The Executive Director of UN Women explains the importance of connecting women

Video

Wednesday 27 Feb 2019 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

2018 State of the Industry Report on Mobile Money

Document

Monday 25 Feb 2019 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Financial services products | Global | international remittances | Interoperability | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile Money | Mobile Money APIs | Policy and regulation | Report | Research | Resource | Social impact and behavioural change | South Asia | State of the industry and trends | Sub-Saharan Africa | Water |

Now processing over $1.3 billion a day, the mobile money industry added a record 143 million registered customers in 2018. In a dynamic and fast-evolving ecosystem, providers are attracting new investments and forming strategic ...

Mobile-enabled energy for humanitarian contexts

Document

Tuesday 26 Feb 2019 | Kenya | Mobile for Humanitarian Innovation | Resource |

The case for pay-as-you-go solar home systems in Kakuma Refugee Camp