Mobile creating a #BetterFuture Digital Inclusion for All

Just over half of the world has internet access. The social and economic future of the planet requires the remainder of the population be connected too. Mobile is building an inclusive and connected digital future.

The mobile industry already connects over 4.6 billion people to the internet, but this is not enough. While the reach of mobile networks has expanded significantly in recent years, there is still a “coverage gap” of almost 400 million people who live in areas not covered by 3G+ networks. There is also a much bigger “usage gap” with more than 3 billion people living in areas covered by 3G+ networks but who are not using mobile internet services, thus indicating that whilst coverage is a necessary criterion, it alone cannot address the problem of digital inclusion.

Aligned to the mobile industry purpose of ‘intelligently connecting everyone and everything to a better future’, mobile operators are driving efforts to accelerate digital inclusion for all, working to connect the unconnected particularly in rural areas, and provide collaborative and innovative solutions in aiding mobile internet adoption.

Working collaboratively with partners and the public sector, the mobile industry is playing a leading role in reducing inequalities through digital inclusion initiatives across the globe, unlocking the power of connectivity so people, industry and society thrive.

Addressing the Key Barriers of Mobile Internet Adoption and Use

In order to breach the digital divide and make it easier for people to be able to use and take advantage of the benefits of mobile internet, the mobile industry calls on governments and organisations worldwide to work alongside the mobile industry in expanding digital inclusion and addressing the following barriers of mobile internet adoption to connect everyone to a better future:

Affordability – Inability to afford devices, data plans or other service fees.         

Knowledge and digital skills – Lack of digital skills and literacy, and lack of awareness and understanding of mobile internet and its benefits.

Relevant content and services – Lack of relevant content, products and services that meet users’ needs and capabilities.

Safety and security – Concerns about the negative aspects and risks of mobile and the internet, such as harassment, theft, fraud, and online security.

Access – Lack of access to networks and enablers, such as internet-enabled handsets, agents and formal IDs, or devices and services that are not accessible or easy to use.

Usage Gap Initiatives Addressing the Key Barriers

The mobile industry is continually investing and innovating to extend the reach of commercially sustainable networks and encouraging new users to benefit from access to mobile internet services and to date through the GSMA, there have been numerous examples of public and private partnership initiatives that have contributed towards digital inclusion and breaching the digital divide.

Reducing the Usage Gap Initiatives

Industry Thought Leadership on Digital Inclusion

2022 Mobile Industry Impact Report: Sustainable Development Goals


Wednesday 21 Sep 2022 | #BetterFuture |

This seventh annual SDG impact report demonstrates the mobile industry’s continued commitment to the SDGs while identifying areas where the industry needs to improve or accelerate its actions to deliver on the Global Goals by 2030.

The State of Mobile Internet Connectivity 2022


Tuesday 1 Nov 2022 |

Growth in mobile internet adoption continues and is nearly entirely driven by people living in low- and middle-income countries. Across the world, 55% of the population was using mobile internet at the end of 2021.

Digital Inclusion Blog: Reducing the Usage Gap


Saturday 5 Nov 2022 |

Today, the world is more connected than ever before, with 4.3 billion people now using mobile internet.[1] Mobile broadband continues to be the primary way men and women access the internet in low- and middle-income countries (LMICs)........

The Mobile Gender Gap Report 2022


Saturday 1 Oct 2022 |

The Mobile Gender Gap Report 2022 highlights how the mobile internet gender gap has remained flat in most regions, but widened in South Asia. It explores the key barriers preventing women’s equal mobile ownership and access to mobile internet....

For more information about collaborations with the mobile industry on digital inclusion and bridging the digital divide, please visit GSMA’s Connected Society and Connected Women programmes or if you have an initiative you would like to showcase contact us here: