Sustainable Business

Improving the lives of people and the environment by doing business responsibly

In pursuit of the industry’s goal of Intelligently Connecting Everyone and Everything to a better future, we are working closely with members to integrate sustainability into core business by:

  • Equipping CEOs and their teams with the tools and skills they need to build sustainable businesses
  • Convening the industry on shared challenges
  • Supporting them to pursue the UN SDGs
  • Sharing best practices to inspire sustainable and responsible business models across the mobile industry.

Sustainability Assessment Results

Sustainability Assessment Results

The GSMA has developed a Sustainability Assessment Framework to better understand the landscape of operator efforts in social and environmental sustainability. The Framework, designed in collaboration with Yale University, is intended to examine sustainability efforts across the mobile industry in a comparable and leading-edge way.

Resources
Sustainability Assesment Summary

A Guide to Operating Responsibly

A Guide to Operating Responsibly

The Guide to Operating Responsibly supports the GSMA’s goal to advance responsible business models across the mobile communications industry. The guide, following on from The GSMA Sustainability Assessment Framework, is intended to provide mobile network operators (MNOs), at the beginning of their sustainability journey, with the key elements of operating responsibly and ideas on how to approach them.

It highlights the need for mobile operators to demonstrate that they are operating responsibly and features areas of good practice from across the mobile sector, using different examples of best practice from a variety of operators to support.

Resources
A guide to operating responsibly

SDG Mobile Impact Report 2019

SDG Mobile Impact Report 2019

The ongoing uptake of mobile and mobile-enabled services around the world has seen the mobile industry increase its contribution to all 17 UN Sustainable Development Goals (SDGs) over the last year.

Resources
SDG Mobile Industry Impact Report 2019

Socio-Economic Impact Assesments

Socio-Economic Impact Assesments

A number of operators are leading the way in conducting socio-economic impact assessments to better understand and demonstrate the broader impact that they have on society and economies.

Download the ‘Using Socio-Economic Impact Assessments’ report here to learn more.

Resources
Socio-Economic Impact Assesments

Future of Mobile Report

Future of Mobile Report

Future of Mobile report explores “How Telcos can Unlock New Value Though Total Societal Impact”.  This report by the GSMA and BCG shows how mobile network operators can unlock a multitrillion-dollar opportunity value by using their core business, products and services to tackle environmental, social and governance (ESG) issues.

Resources

Future of Mobile Report

Human Rights in the Mobile Sector

Human Rights in the Mobile Sector

Following the publication of the UN Guiding Principles on Business and Human Rights in 2011 and subsequent national and regional regulatory initiatives, there has been increasing focus on the roles and responsibilities of businesses with regards to human rights.

Human rights risks are present throughout mobile operators’ value chains. These range from the treatment and conditions of people working in the supply chain to how operators’ own employees are treated and how the human rights of customers are respected online.

An Introduction to Human Rights for the Mobile Sector

This summary provides a high-level introduction to the most salient human rights issues for mobile operators. The aim is to explain why the issues are relevant for operators and share initial practical guidance for companies beginning to focus and respond to human rights issues.

Download the report here

Human Rights Guidance for the Mobile Industry

Following on from the introduction this guidance provides more information for companies to consider around the relevance of the seven major human rights issues for their operations, as well as inspiration and resources to begin to formalise their management of human rights.

Download the report here

Human rights for the mobile sector webinar series

Human rights for the mobile sector webinar series

The human rights for the mobile sector webinar series provides an introduction to business and human rights more broadly and an introduction to the most salient – or important – issues for the sector. These are followed by a closer look at three issue areas. Each webinar includes: guidance to manage risks; an introduction to available tools and guidance; as well as including guest speakers from GSMA and its member companies.

Webinar Series