FAQs

Member Gateway is operated using Microsoft 365 and Azure AD and provides a login method where you “Bring Your Own Identity”, meaning you sign in using your own organisation’s login details.

When logging in to any part of Member Gateway, you will first need to sign in with your own login details and follow your organisation’s authentication process (if applicable), in addition to a secondary Multi-Factor Authentication (MFA) method.

To request access to Member Gateway:

1. Log in to “My Access” portal at this link using your own (organisation) login details
2. Under the “Available” tab, request the access package that contains the word “Member”. (The access package naming convention incorporates your Member ID, i.e. “AP-MG-XXXXXX-Member”)
3. Once submitted, the MIM (Membership Information Manager – a nominated representative from your organisation responsible for GSMA Membership relations) will review the request. You will be notified of the outcome via email.
4. If approved, please go to membergateway.gsma.com to attempt to log in for the first time.

To access Roaming Gateway:

1. You will first need to request access and login to Member Gateway. Then, simply request Roaming Gateway access packages via the “My Access” portal link on the homepage.
2. Under the “Available” tab you will see the access packages relevant to your organisation.
3. There are different levels of access for the different features in Roaming Gateway (admin & read only). Roaming Gateway features include IOT, IR21, OpData, RPI, TD13 and TS25.
4. You can request any access package related to your role. The request will be sent to your organisation’s MIM for review/approval. You will be notified of the decision by email.
5. If the access package is approved, log in to Member Gateway and follow the link to Roaming Gateway to discover the platform.

Membership of GSMA requires the completion of an application form and needs to be approved by the GSMA technical team. Please submit an application form or contact [email protected] to find out more about how your organisation can become a Member.

You can find up-to-date membership contribution information here.

Our membership team will be in touch with you once we receive your application. The whole process would normally take between 2-4 weeks.

You can control the emails you receive by visiting the GSMA preference centre. Here you can manage your email preferences, update your contact details or unsubscribe from individual or all GSMA communications.

Your Member Gateway account will initially be suspended and then discontinued as a GSMA Member if there is non-payment of Membership fees, which will remove all GSMA Member benefits and you will have to re-join as a new Member if you wish to continue your GSMA Membership.

The GSMA Membership year runs from 1 April to 31 March the following year. All GSMA members will have their membership automatically renewed on the commencement of a new membership year unless notice to cancel the membership is received at least four weeks prior.

You can find a breakdown of our members organisation from the Member Directory here.

As a GSMA member, you can search for other contacts at member organisations with your Member Gateway account, through the ‘Member Directory’ function.

You can find a list of member benefits here.