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Fraud Reporting Template

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Fraud is an ongoing issue for the mobile money industry with new, and increasingly complex, scams being committed as the industry matures and diversifies. This is detrimental to providers who are keen to protect their consumers and retain trust in their services. To address ...

Mobile money activity rates: Which strategies should providers consider

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This is the fourth and final instalment in the series of four blogs aimed at understanding the causes of low user activity rates in the mobile money industry and potential strategies on how to improve mobile money activity. The previous blog focused on successful customer ...

Promoting inclusive digital agriculture: AgriTech’s new self-assessment tools 

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Agriculture is the backbone of most developing economies and a major source of food, income and employment. However, farmers in low and middle-income countries still face significant challenges that limit their agricultural productivity and earning potential. Common ...

Bridging the Economic Gender Equity Gap: Strategies for Operators and Policymakers

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The growth of mobile money has transformed how people access and manage their finances, especially those previously underserved or excluded. The spread of mobile money accounts has created opportunities to serve women, such as increased savings and providing customers with ...

South Sudan – The challenges and opportunities of mobile for displacement-affected communities

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South Sudan became the world’s newest country on 9 July 2011 after decades of conflict. Sadly, since then the population has continued to suffer from inter-communal tensions and conflict as well as economic insecurity and flooding. Bor, the capital of Jonglei State, ...

Announcing the selected ‘Platforms for Tomorrow’

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In 2020, the Deutsche Gesellschaft fuer Internationale Zusammenarbeit (GIZ) partnered with the GSMA to create a Mobile Innovation Hub, as part of the Digital Transformation Center Tunisia, implemented by the GIZ. Together with the Tunisian government and the local digital ...

Digital worlds of displacement-affected communities: Lessons from returning findings to participants

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Participants contribute a considerable amount of time, effort, personal experiences and stories to research. However, they are rarely updated on the results. Not only do research teams miss a vital opportunity to reflect on the value and accuracy of their findings, but it is ...

What is the opportunity for e-commerce in Africa?

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The GSMA Central Insights Unit has initiated a research project with the Department for Business & Trade of the UK Government to identify trends in e-commerce adoption in Africa. This blog summarises the key points from our roundtable discussion with industry strakeholders ...

How mobile money could drive financial inclusion for Pasifika women

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For mobile money to successfully progress in the Pacific, mobile money providers (MMPs) should make a concerted effort to reach Pasifika women as they tend to be the most unbanked demographic in the region due to social norms, geographic, and economic constraints. Pacific ...

MWC Barcelona 2023: Velocity for climate action and innovative urban services 

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From 27 February to 2 March, the GSMA ClimateTech and Digital Utilities programmes attended MWC Barcelona 2023. The programmes collaborated on a range of engaging sessions, met with key stakeholders working at the intersection of digital innovation, social impact and ...

Announcing the launch of the GSMA Innovation Fund for Climate Resilience and Adaptation 2.0

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GSMA Innovation Fund for Climate Resilience and Adaptation 2.0 is open for applications. The Fund aims to pilot and scale-up digital technology innovations that make a positive socio-economic and environmental impact in areas with communities most vulnerable to current or ...

Mobile money activity rates: How other industries have boosted usage

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This is the third of four blogs aimed at understanding the causes of low user activity rates in the mobile money industry and potential strategies on how to improve mobile money activity. The previous blog explored past mobile money account activation strategies within the ...

The role of digital innovation in accelerating clean cooking adoption in Kenya 

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We would like to thank Dr Jon Leary, Senior Research Associate at Gamos East Africa, for their contribution to this blog. Kenya aims to achieve universal access to clean cooking by 2028.  This commitment is in line with the national target of transitioning to the use of ...

Our new data shows further slowdown in digital inclusion for women

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#EmbraceEquity: The mobile gender gap Last year on International Women’s Day we shared that, for the first time, progress in reducing the gender gap in mobile internet across low-and middle-income countries (LMICs) had stalled and, in some countries, even reversed. This was ...

The role of digital health in combatting non-communicable diseases: Lessons from Malaysia

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Digital health tools are important to control and managing NCDs. This blogs looks at how digital health can enable Malaysia to improve its healthcare system and combat NCDs.

Digitalising energy and water services in Nepal

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In early February, the GSMA Digital Utilities programme, in partnership with Diyalo and Gham Power, hosted a forum on “Improving Urban Water and Energy Services in Nepal”. This forum brought together over 70 participants working across energy and water in ...

Papua New Guinea – Challenges and opportunities in the digital worlds of displacement-affected communities

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Reaching Iowara refugee settlement in Western Province, Papua New Guinea (PNG) is a challenge. The nearest city, Kiunga, is accessible through a combination of boat and car although rainy season can easily take out the road, leaving access by foot as the only option. In many ...

Mobile money activity rates: What providers can do to boost usage

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This is the second of four blogs aimed at understanding the causes of low user activity rates in the mobile money industry and potential strategies on how to improve mobile money activity. The previous blog looked at barriers to active account usage. This blog explores ...

Digital inclusion and exclusion amongst refugees in northern Lebanon

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For longer than a decade, Lebanon has hosted more refugees (mostly from Syria) proportional to its population than any other country in the world. The economic reality for these people is difficult, with nine in 10 families living in extreme poverty, compounded by broader ...

Limited usage: women and mobile money in Tanzania

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All data is derived from the 2021 World Bank FINDEX database unless otherwise stated Launched in 2008 in Tanzania, mobile money has driven financial inclusion by improving access to affordable and accessible financial services for underserved populations. Despite its current ...