Mobile Internet Skills Training Toolkit

MISTT

Introduction

Introduction to the MISTT

The GSMA Mobile Internet Skills Training Toolkit (MISTT) is a set of free resources to teach people the basic skills they need to access and use mobile internet. It uses a ‘train the trainer’ approach and consists of short lessons available in PDF and video format that can be easily adapted to local needs and languages.

Drawing on our experience supporting the training of over 50 million people with materials from the Toolkit, we can support your digital skills efforts in a variety of ways, including advice on strategy, best practices for reaching women, monitoring and evaluation analysis support, troubleshooting during a campaign, ToT sessions, promotion of impact, and more.

Get in touch at connectedsociety@GSMA.com.

Download the Full MISTT PDF

Other languages

Watch the MISTT webinar

MISTT

Guidance for Trainers

This section provides general resources to guide trainers in delivering sessions. Learn how to design and implement trainings and when to use In-Depth versus Bitesize modules, discover tips and best practices, and download a useful training session checklist.

How to use the toolkit

Training session checklist

Modules

Fundamentals

1
Fundamentals

Introduction to the Internet

This module aims to help users understand the purpose of the training and feel safe, confident and motivated to learn about mobile internet. Trainees will be introduced to basic icons and functions on the smartphone, and will discuss the benefits of the internet and how it can add value to their everyday lives.

Bitesize training

In-depth training

Videos

2
Fundamentals

Online Safety

This module gives trainees a basic understanding of online safety including dealing with unsolicited contact, avoiding inappropriate content, the importance of online safety for children and how to turn on parental controls, differentiating between reliable and false information, and how to report content on YouTube and Facebook.

Bitesize training

In-depth training

Videos

3
Fundamentals

Mobile Money

The GSMA’s module on mobile money teaches trainees what mobile money is and helps them understand that there are a number of ways it can be used to improve their lives. After taking this module, trainees will know how to register for mobile money, send money to a friend or relative, pay a bill, and understand basic safety implications.

To complement the GSMA’s mobile money module, and provide more in-depth training that builds on these foundation skills, we are proud to partner with the Strategic Impact Advisors and share their USAID-funded digital financial literacy series, “Hey Sister! Show Me the Mobile Money!”. The series contains 25 episodes, available in 16 languages and, with scripts you can modify, feature engaging conversations among the women (and sometimes the men in their lives). The series is designed to raise awareness and confidence among women, so that they may consider and effectively use digital financial services.

Bitesize training

In-depth training

Videos

SIA’s Hey Sister! Show Me The Mobile Money! series

4
Fundamentals

Accessibility Features

Around 15% of people in the world have some form of disability. This module teaches trainees about a set of functions known as accessibility features that can help people with visual or hearing impairments to improve the mobile phone user experience. Particpants will learn about features including changing or correcting colours, magnification, text to speech, sound enhancement, sound amplication, captions and live transcriptions.

Bitesize training

In-depth training

Videos

5
Fundamentals

Avoid Scams Online

This module gives learners tips on how to stay safe online. It provides many examples of common scams, how to recognise them and when not to share personal information online or respond to fraudulent requests for money.

This module was originally developed for people in Ghana, in collaboration with MTN Ghana.

Video

Learner handout

6
Fundamentals

Download Apps

This module gives learners a basic understanding of what mobile apps are and how to install them on their mobile using Google Play. This module provides many examples of apps and their purpose such as for communicating, finding information, financial purposes, buying and selling online, and accessing government services.

This module was originally developed for people in India, in collaboration with Jio.

Videos

Modules

Apps, Websites & Technologies

7
Apps, Websites & Technologies

WhatsApp

This module teaches trainees how to communicate on WhatsApp and helps them understand how WhatsApp can be beneficial to their lives. They will learn how to send text messages, photos and voice messages to individuals and groups, and will also gain an understanding of the safety and cost implications of WhatsApp.

Bitesize training

In-depth training

Videos

8
Apps, Websites & Technologies

YouTube

This module trains users on how to use YouTube to access videos and music and demonstrates the wide range of content available. Trainees will learn how to search for relevant content by typing in the search box and by using the microphone. They will also gain an understanding of the safety and cost implications of YouTube.

Bitesize training

In-depth training

Videos

9
Apps, Websites & Technologies

Google

In this module, trainees will learn how to use Google to search for information and will gain an understanding of the wide range of content available to them on the internet. They will also learn how to stay safe when using Google and how much it costs.

Bitesize training

In-depth training

Videos

10
Apps, Websites & Technologies

Wikipedia

This module teaches participants how to use Wikipedia to access free information and explains that it is created by people all over the world. Trainees will learn how to search for content, how to read content in another language, and how to stay safe when using Wikipedia.

Bitesize training

In-depth training

Videos

11
Apps, Websites & Technologies

Facebook

12
Apps, Websites & Technologies

Android

This module gives trainees a basic understanding of what Android is and how it can help them to access the internet. Participants will learn how to create a Google account and how to use various Google apps including the Google Play Store, Chrome, Google Assistant and Gmail. They will also discover basic tips on how to save money and stay safe on Android.

Bitesize training

In-depth training

Videos

13
Apps, Websites & Technologies

KaiOS

This module teaches KaiOS users many of the basic operations they can perform on a KaiOS-enabled phone. By the end of the module the trainee will have learned how to connect to Wi-Fi, download apps from the KaiStore, access websites from their browser, and use common apps such as Google Assistant, Google Maps, WhatsApp and KaiNews, all from their KaiOS-enabled phone.

Bitesize training

In-depth training

Videos

14
Apps, Websites & Technologies

ayoba

This module shows users how they can use ayoba to connect with friends, family and colleagues. Trainees will discover how to send text messages, photos and voice messages to individuals and groups, and how they can access news, music and games by subscribing to ayoba channels.

Bitesize training

In-depth training

Videos

MODULES

Learning Pathways

15
Learning Pathways

Connecting with family

This pathway consists of four modules centred around interacting with one or multiple family members using an instant messaging app such as WhatsApp. With each module, learners develop new skills such as starting a new chat, adding members to a group, and evaluating the authenticity of a forwarded message. The first two modules show learners how they can communicate through video calling and voice messaging. Next, they learn how they can share photos with a group of people. The final module teaches trainees how they can share messages they’ve received with others. Each module can also be taught stand alone, so learners can choose those that are most relevant to them.

These training materials were originally developed for women and their families in India, in collaboration with Jio.

Video modules

Trainer guide

Store staff guide

Poster

16
Learning Pathways

Learning and discovering for your family

This pathway consists of four modules centred around learning useful things for the household such as recipes, edutainment, and government schemes. Through each module, learners develop new skills such as launching Google Assistant, using and sharpening search strings, and evaluating search results. The first two modules teach trainees how to do voice searches. Next, they lean how to explore the voice search results to find the information most useful to them. Each module can also be taught stand-alone, so learners can choose those that are most relevant to them.

These training materials were originally developed for women and their families in India, in collaboration with Jio.

 

Video modules

Trainer guide

Store staff guide

Poster

17
Learning Pathways

Staying connected and entertained

This pathway consists of four modules centred around entertainment. The first two modules start with building skills to interact and exchange entertainment media with a family member, a friend or multiple people in the community using WhatsApp. Next, learners build their skills to sign up for a social media account such as Facebook. The last module, which builds on all previously learned skills teaches trainees how to find videos for entertainment such as entering text in a search bar, browsing search results and following a page. Each module can also be taught stand-alone, so learners can choose those that are most relevant to them.

These training materials were originally developed for youth in Ghana who have limited or no mobile internet skills, in collaboration with MTN Ghana.

Video modules

  • 1. How can I send voice messages and photos on WhatsApp?
  • 2. How can I share photos and videos with a group on WhatsApp?
  • 3. How can I set up an account to start using Facebook?
  • 4. How can I find interesting information on Facebook?

Learner handouts

Train-the-trainer presentation

18
Learning Pathways

Building skills to boost your business

This pathway consists of four modules centred around finding relevant information to support one’s business, using web browsers such as Google and social media such as YouTube. In this pathway, learners begin by building their search skills. Next, they learn how to browse search results and understand how to manage data costs of videos. In the third module, they are taught how to download media on their phone, including saving content and navigating their gallery. The last module shows trainees how to identify reliable information and teaches them how to identify misleading headlines, recognise credible websites and understand timeliness of results. Each module can also be taught stand-alone, so learners can choose those that are most relevant to them.

These training materials were originally developed for youth in Ghana who have limited or no mobile internet skills, in collaboration with MTN Ghana.

Video modules

  • 1. How can I search for information on the internet?
  • 2. How do I look through search results to find useful information?
  • 3. How can I download photos and videos from the internet?
  • 4. How do I know if the information I find on the internet is reliable?

Learner handouts

Train-the-trainer presentation

MISTT

Download the full toolkit

Download the full Mobile Internet Skills Training Toolkit, comprising the modules from the Fundamentals and Apps, Websites & Technologies sections.

The Full MISTT

MISTT deployment and impact

See the impact of the toolkit

The MISTT has been deployed in 27 countries to date with more that 50 million people trained. Click on a highlighted country to find out about the MISTT implementation in that country and its impact.